Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damion Smith

Montego Bay

Summary



Experienced Operation Supervisor with over 7 years of experience in the BPO industry which is inclusive of Sales, Collections, Customer Care and Reservations. I offer excellent communication (both written and oral) and great time management skills. Skilled in working under pressure, while adapting to new situations and challenges. Excellent with client engagement while presenting a professional and respectful demeanor. Well organized and capable of making proactive decisions to improve overall quality and speed of tasks to be completed. Enthused about coaching and developing others for their own success and benefits in whatever task they are assigned.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Team Leader

Intouch 24/7
09.2024 - Current

Workforce Real Time Analyst

Conduent
11.2023 - 08.2024

Sales and Collection Supervisor

ACT
01.2023 - 07.2023

Assistant Collection Manager

Teleperformance
01.2020 - 01.2023

Collection Supervisor

Teleperformance
01.2018 - 01.2020

Mission Control Analyst

WFM – Teleperformance
01.2017 - 01.2018

Education

ICT Technical Support Level 3 Certified - ICT - Customer Engagement And Voice

HEART TRUST NTA
01.2019 - 01.2020

CAPE (Caribbean Advance Proficiency Examination) - Communication Studies And Environmental Science

Montego Bay Community College
09.2014 - 08.2016

CXC (Caribbean Examination Council) - 8 Passes - Distinction in English And Mathematics

Cornwall College
09.2009 - 08.2014

Skills

  • Great communication skills; both written and oral, great time management and resourceful
  • Team player, systematized and able to adopt to any environment of activities and changes
  • Strong administrative skills in organizing and documenting
  • Strong interpersonal skills and client engagement
  • Self motivated and enthusiastic in completing task

Timeline

Team Leader

Intouch 24/7
09.2024 - Current

Workforce Real Time Analyst

Conduent
11.2023 - 08.2024

Sales and Collection Supervisor

ACT
01.2023 - 07.2023

Assistant Collection Manager

Teleperformance
01.2020 - 01.2023

ICT Technical Support Level 3 Certified - ICT - Customer Engagement And Voice

HEART TRUST NTA
01.2019 - 01.2020

Collection Supervisor

Teleperformance
01.2018 - 01.2020

Mission Control Analyst

WFM – Teleperformance
01.2017 - 01.2018

CAPE (Caribbean Advance Proficiency Examination) - Communication Studies And Environmental Science

Montego Bay Community College
09.2014 - 08.2016

CXC (Caribbean Examination Council) - 8 Passes - Distinction in English And Mathematics

Cornwall College
09.2009 - 08.2014
Damion Smith