Experienced Operation Supervisor with over 7 years of experience in the BPO industry which is inclusive of Sales, Collections, Customer Care and Reservations. I offer excellent communication (both written and oral) and great time management skills. Skilled in working under pressure, while adapting to new situations and challenges. Excellent with client engagement while presenting a professional and respectful demeanor. Well organized and capable of making proactive decisions to improve overall quality and speed of tasks to be completed. Enthused about coaching and developing others for their own success and benefits in whatever task they are assigned.