Dakota Blake
I.T Specialist
19 Cardigan Crescent, Washington Garden, Kingston 20,Kingston
Summary
Professional Summary
Goal oriented IT Specialist with over 7 years experince implementing IT products and procedures to ensure compliance with company policies. Focused and driven, with and earnest determination to troubleshoot complex problems thoroughly and efficiently; Flexible team player with excellent interpersonal and communication skills; Committed work ethic with key focus on mastering and incorporation of current and economically feasible innovations in technology and in computer science field.
Overview
7
7
years of professional experience
11
11
Certifications
Work History
Programmes Manager
Gomex Institute of Technology
2021.09 - 2022.06
- Current
- Evaluate instructor performance and effectiveness of training programs, providing recommendations for improvement
- Analyse training needs to develop new training programs or modify and improve existing programs
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Coordinate special events or programs
- Develop and organize training manuals, multimedia visual aids, and other educational materials
- Directed and coordinated personnel to keep program on schedule
- Cultivated relationships with vendors to achieve favorable rates
- Oversaw employee onboarding and offboarding, training and scheduling
- Tracked and reviewed project documentation and reporting
- Monitored program's growth to meet contract and organizational goals and objectives
- Identified marketing and promotions opportunities, working with team to carry out., Established work schedules and assigned work to staff members.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed and maintained logistics workflows, procedures and reports.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Built teams to address project goals and objectives for multiple projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Participated in vendor selection and management process for program initiatives.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Leveraged project management processes and tools to define and execute projects.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Researched industry best practices in support of training development and program content.
- Devised creative solutions to critical customer and user needs.
- Designed and developed programs and projects for dissemination to personnel.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Identified program obstacles and communicated possible impacts to team.
IT Support Specialist
Gomex institute of Technology
2018.09 - 2022.06
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed backup and recovery of data assets to safeguard system availability.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
Program Coordinator
Gomex Institute of Technology
2020.01 - 2022.01
- Balanced resource constraints, timelines and operational objectives to implement program timelines
- Conducted training and evaluations to align operations with program plans
- Conducted needs analysis to detect service gaps and incorporate new offerings
- Documented specifications gathered from stakeholders to prioritize program requirements
- Reserved facility spaces to accommodate attendance expectations and avoid scheduling conflicts
- Created flyers to promote events and boost attendance
- Liaised with management to make program decisions and update strategies
- Evaluated systems to identify and eliminate deficiencies and drive program effectiveness against objectives
- Communicated regularly with management to respond to changing demands.
- Gathered and organized printed materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Organized and managed program development from conception through successful execution.
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Answered phones and maintained student records for education department.
- Prepared course schedules and managed classroom staffing requirements for enrollment up to Seventy students.
- Entered course assignments and training plans in school system.
- Trained faculty and staff to develop courses in learning management systems.
- Supported admissions process through application review and student registration.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
Education
Master of Science - Workforce Training and Education
University of Technology
Skills
Desktop support
Software diagnosis
Instruction and training
Technical Support
Strong written and Communication Skills
Basic Network Knowledge
Active Directory
Basic Hardware repair service
Excel Skills
Application support
Technical documents comprehension
Network diagnostics
Microsoft Suite
Microsoft Applications
Report Writing
Problem Solving
Certification
CompTIA A+ CompTIA
Timeline
Programmes Manager
Gomex Institute of Technology
2021.09 - 2022.06
Program Coordinator
Gomex Institute of Technology
2020.01 - 2022.01
IT Support Specialist
Gomex institute of Technology
2018.09 - 2022.06
Master of Science - Workforce Training and Education
University of Technology