Dakota Blake
I.T Specialist
19 Cardigan Crescent, Washington Garden, Kingston 20,Kingston
Summary
Professional Summary
Goal oriented IT Specialist with over 7 years experince implementing IT products and procedures to ensure compliance with company policies. Focused and driven, with and earnest determination to troubleshoot complex problems thoroughly and efficiently; Flexible team player with excellent interpersonal and communication skills; Committed work ethic with key focus on mastering and incorporation of current and economically feasible innovations in technology and in computer science field.
Overview
7
7
years of professional experience
11
11
Certifications
Work History
Programmes Manager
Gomex Institute of Technology
09.2021 - 06.2022
- Current
- Evaluate instructor performance and effectiveness of training programs, providing recommendations for improvement
- Analyse training needs to develop new training programs or modify and improve existing programs
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Coordinate special events or programs
- Develop and organize training manuals, multimedia visual aids, and other educational materials
- Directed and coordinated personnel to keep program on schedule
- Cultivated relationships with vendors to achieve favorable rates
- Oversaw employee onboarding and offboarding, training and scheduling
- Tracked and reviewed project documentation and reporting
- Monitored program's growth to meet contract and organizational goals and objectives
- Identified marketing and promotions opportunities, working with team to carry out., Established work schedules and assigned work to staff members.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed and maintained logistics workflows, procedures and reports.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Built teams to address project goals and objectives for multiple projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Participated in vendor selection and management process for program initiatives.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Leveraged project management processes and tools to define and execute projects.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Researched industry best practices in support of training development and program content.
- Devised creative solutions to critical customer and user needs.
- Designed and developed programs and projects for dissemination to personnel.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Identified program obstacles and communicated possible impacts to team.
IT Support Specialist
Gomex institute of Technology
09.2018 - 06.2022
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed backup and recovery of data assets to safeguard system availability.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
Program Coordinator
Gomex Institute of Technology
01.2020 - 01.2022
- Balanced resource constraints, timelines and operational objectives to implement program timelines
- Conducted training and evaluations to align operations with program plans
- Conducted needs analysis to detect service gaps and incorporate new offerings
- Documented specifications gathered from stakeholders to prioritize program requirements
- Reserved facility spaces to accommodate attendance expectations and avoid scheduling conflicts
- Created flyers to promote events and boost attendance
- Liaised with management to make program decisions and update strategies
- Evaluated systems to identify and eliminate deficiencies and drive program effectiveness against objectives
- Communicated regularly with management to respond to changing demands.
- Gathered and organized printed materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Organized and managed program development from conception through successful execution.
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Answered phones and maintained student records for education department.
- Prepared course schedules and managed classroom staffing requirements for enrollment up to Seventy students.
- Entered course assignments and training plans in school system.
- Trained faculty and staff to develop courses in learning management systems.
- Supported admissions process through application review and student registration.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
Education
Master of Science - Workforce Training and Education
University of Technology
Skills
Desktop support
undefinedCertification
CompTIA A+ CompTIA
Timeline
Programmes Manager
Gomex Institute of Technology
09.2021 - 06.2022
Program Coordinator
Gomex Institute of Technology
01.2020 - 01.2022
IT Support Specialist
Gomex institute of Technology
09.2018 - 06.2022
Master of Science - Workforce Training and Education
University of Technology
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