Daisha Skamoya Warren
Clark's Town,Trelawny
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in various massaging techniques including swedish,deep tissue, hot stones, bamboo, aromatherapy, reflexology, herbal wraps, Scrubs and stress management techniques.clear understanding of Anatomy.Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Massage Therapist
Norwegian cruise line
10.2023 - 07.2024
- Perform all treatment as per company standard
- Perform all guest services in a cordial, efficient and professional manner at all time
- Utilize flexible time for promotional treatments and products that help promote the spa
- Review daily appointments and client consultations
- Maintenance of the spa
- Attend meetings and training sessions
- Retail products and services to meet company expectations
Customer service & collection associates
Conduent Inc
02.2019 - 09.2023
- Maintaining high level world class customer service & professionalism to a wide range of customers
- Gather information, researches, resolves inquiries and log customer calls
- Communicate appropriate options for resolution in a timely manner
- Debt Collection
- Exhibit product knowledge while delivering information in a positive and articulate manner
- Display empathy and personalization with each customer interaction
- Active listening, multitasking navigating through multiple computer applications with speed and accuracy while engaging with the customer
Massage Therapist
Riu Hotel & Spa Montego bay
01.2017 - 01.2019
- Provide massage therapy services to clients, including Swedish, deep tissue, sports, and Aromatherapy massage
- Conduct client consultations to determine appropriate massage techniques and pressure
- Maintained a clean and safe work environment, including sanitizing equipment and supplies
- Developed and implemented individualized massage treatment plans
Massage Therapist
Fountain Day Spa
10.2016 - 01.2017
- On the Job training
General office duties
St Jago Farm store
06.2005 - 08.2005
- Work Experience- General office duties
Education
Certification - massage course
Western massage institute
12.2016
Training - various Techniques and mini facial
London Wellness Academy
06.2016
CSEC Achievement -
Institute of practical & academic studies
12.2008
School leaving Certificate -
Innswood high school
12.2005
CSEC: Principle of Accounts, Principle of Business, Office Administration, English A, Information Technology, Social Studies, Agricultural Science
Clark's town primary school
Skills
- Ability to perform task independently
- Exceptional time management skills
- Ability to multitask
- Ability to solve client queries efficiently
- Ability to promote the spa while meeting retail targets
- Strong ability to set goals and meet objectives
- Team player
- High level of integrity
- Keen eyes for details
- Client consultation
- Treatment Planning
References
Available upon request.
Personal Information
Date of Birth: 04/19/88
Timeline
Massage Therapist
Norwegian cruise line
10.2023 - 07.2024
Customer service & collection associates
Conduent Inc
02.2019 - 09.2023
Massage Therapist
Riu Hotel & Spa Montego bay
01.2017 - 01.2019
Massage Therapist
Fountain Day Spa
10.2016 - 01.2017
General office duties
St Jago Farm store
06.2005 - 08.2005
Certification - massage course
Western massage institute
Training - various Techniques and mini facial
London Wellness Academy
CSEC Achievement -
Institute of practical & academic studies
School leaving Certificate -
Innswood high school
CSEC: Principle of Accounts, Principle of Business, Office Administration, English A, Information Technology, Social Studies, Agricultural Science
Clark's town primary school