Dahlia Corrodus
HR Professional
Summary
Well-qualified HR Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Recruiter
Teem LLC
01.2023 - Current
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
HR Specialist -Training & Development Coordinator
Restaurant Associates Limited
Kingston
09.2019 - 03.2023
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Developed individualized training plans to achieve staff readiness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Delivery/Call Centre Operations Supervisor
Hello Food, Lake Group
06.2020 - 07.2022
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Human Resources Advisor (Remote)
Commonwealth Youth Council
Kingston
08.2019 - 08.2020
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Coordinated employment offers with management and extended offers to selected candidates.
- Reviewed human resources paperwork for accuracy and completeness.
- Identified development opportunities and succession gaps.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
Human Resource Assistant
Grace Kennedy Remittance Services
Kingston
01.2019 - 05.2019
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Customer Service Consultant and Technical Support Consultant
Sutherland Global Services
Kingston
11.2014 - 03.2016
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
Education
MBA - Human Resources Management
ENEB European Business School
Barcelona 01.2023 - Current
Bachelor’s Degree - Literature in English
UNIVERSITY OF THE WEST INDIES
Jamaica 01.2011 - 11.2014
Diploma - Talent Development and Management
Alison.com
Skills
Workforce improvements
undefinedCertification
LinkedIn - Strategic Human Resources
Timeline
LinkedIn - Strategic Human Resources
03-2023
LinkedIn - Advancing Your Skills as an HR Business Partner
03-2023
LinkedIn - Virtual Recruiting
03-2023
LinkedIn - Tech Recruiter
03-2023
MBA - Human Resources Management
ENEB European Business School
01.2023 - Current
Recruiter
Teem LLC
01.2023 - Current
Delivery/Call Centre Operations Supervisor
Hello Food, Lake Group
06.2020 - 07.2022
HR Specialist -Training & Development Coordinator
Restaurant Associates Limited
09.2019 - 03.2023
Human Resources Advisor (Remote)
Commonwealth Youth Council
08.2019 - 08.2020
Human Resource Assistant
Grace Kennedy Remittance Services
01.2019 - 05.2019
Quality Works - Certificate of Achievement – Level 1 Basic Agile Software Testing.
08-2017
Customer Service Consultant and Technical Support Consultant
Sutherland Global Services
11.2014 - 03.2016
Bachelor’s Degree - Literature in English
UNIVERSITY OF THE WEST INDIES
01.2011 - 11.2014
Diploma - Talent Development and Management
Alison.com
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