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Crystal Bailey
Administrative Officer
Clarendon, Jamaica
Summary
Experienced Administrative Professional with a demonstrated history of working in the manufacturing industry and remittance services industry. Skilled in Digital Marketing, Customer Service, Inventory Management, and Microsoft Excel. Strong administrative professional with over 8 years of experience inclusive of remote work.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
5
5
Certifications
Work History
Administrative Officer
GraceKennedy Remittance Services
01.2019 - Current
- Manage office supplies stock and place orders
- Maintain and update company databases
- Organize a filing system for important and confidential company documents
- Answer queries by employees and clients
- Update office policies as needed
- Maintain Financial Controller's calendar and schedule appointments
- Book meeting rooms as required
- Distribute and store correspondence (e.g
- Letters, emails and packages)
- Arrange travel and accommodations
- Schedule and plan in-house, virtual and external events
- Liaise with Company Secretary to ensure company compliance
- Process insurance documents including claims
- Assist with compiling audit documents for internal and internal auditors
- Other duties assigned
Administrative Assistant
Lubricating Specialties Company
10.2015 - 01.2019
- Coordinated office inventory by restocking supplies and placing purchase orders
- Received and routed business correspondence to correct department or staff member
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors and the public
- Provided clerical support to company employees, including copying, faxing and file management
- Wrote professional memorandum, letters and minutes etc
- Prepared packages for shipment, pickup or courier delivery to customers
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Created detailed expense reports and requests for capital expenditures
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation for management and executive staff
- Completed data entry, tracked resumes and maintained the applicant tracking system
- Created ads, flyers and information distribution materials
- Forecasted manpower requirements based on daily workload and company targets
- Sorted cargo before loading and unloading
- Trained and instructed staff on ISO requirements and procedures.
Consultant
SUTHERLAND GLOBAL SERVICES Jamaica LTD
Kingston
10.2013 - 02.2014
- Following up on customer queries and concerns, customer service, email and phone correspondences
- Required skills: Typing, knowledge of computer applications, phone and email etiquette.
Education
Bachelor of Science - Business Studies
The University of the West Indies
01.2019 - 01.2024
Certificate in Digital Marketing - undefined
Digital Marketing Institute
01.2020 - 01.2020
Certificate in Sales And Marketing - Marketing
The University of The West Indies
May Pen 05.2015 - 05.2015
Diploma - undefined
Glenmuir High School
01.2003 - 01.2010
Skills
Microsoft Excel
Social Media MarketingPolicy and procedure modification
Meeting minutes
Meeting arrangements
Filing and data archiving
Administrative support
Invoice Processing
Certification
Introduction to Digital Marketing
Software
HTML
Oracle
Notion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Certificate in Digital Marketing - undefined
Digital Marketing Institute
01.2020 - 01.2020
Administrative Officer
GraceKennedy Remittance Services
01.2019 - Current
Bachelor of Science - Business Studies
The University of the West Indies
01.2019 - 01.2024
Administrative Assistant
Lubricating Specialties Company
10.2015 - 01.2019
Certificate in Sales And Marketing - Marketing
The University of The West Indies
05.2015 - 05.2015
Consultant
SUTHERLAND GLOBAL SERVICES Jamaica LTD
10.2013 - 02.2014
Diploma - undefined
Glenmuir High School
01.2003 - 01.2010