Crystal Jennings

Education Plan Coordinator

• Meet with an average of 25 prospective students virtually, who are scheduled to meet with an Advisor, and prepare them for their meeting.
• Gather the information necessary to build the best fast-track college bridge plan.
• Assist prospective students in the Advisor’s personal meeting room

Appointment Setter

• Contact a minimum of 120 prospective students daily who inquired about earning their college degree.
• Book an Advisors meeting with interested candidates completing an average of 40+ appointments weekly. Share information about how a college bridge program works to secure an appointment with an Advisor.

• Cold calling 150 prospective clients with information about Rent to Own homes and pitching to them about credit repair.
• Building rapport with the prospective clients to persuade them to speak with a credit consultant about credit repair. Ensuring that daily, at least 30% of the clients interacted with actually subscribe to the credit repair program.

• Troubleshoot and investigate tech related issues as the first point of contact for about 50-100 callers per day, assisting them with various queries and successfully routing them to the appropriate departments when necessary, resulting in a 20%-30% increase in customer satisfaction due to customer issues being resolved faster and more efficiently.

• Recorded and processed all orders in an organized and accurate manner for a Telecommunications giant. Provided customers with latest product information and promotions available to increase daily sales target of 30 sales a day per agent which were always met; thus increasing company revenue. On average the company had a 15% increase in revenue or new business weekly. All while handling a high influx of generated outbound leads and closing a sale within 3 minutes of being on an outbound call.

• Verified, corrected and graded grammar and spelling on audio and transcript files, while thoroughly analyzing agent performance and providing a report. Recorded inspection results and prepared detailed reports which increased agents quarterly performance by 25%

• Addressed customer inquiries via email and chat, ensuring quick and quality responses providing proactive solutions.
• Helped to increase customer retention by striving to create wonderful customer experiences by being friendly, creative and empathetic which increased and kept customers satisfied.