Crystal Hawthorne
Kingston
Summary
Versatile and customer-focused professional with proven experience in customer service, cashier operations, and records management. Skilled in effectively addressing and resolving customer concerns while fostering positive relationships and supporting team collaboration to achieve organizational goals. Experienced cashier with a strong background in retail environments, recognized for accuracy in handling transactions, delivering friendly service, and contributing to sales growth through product knowledge and professionalism. Demonstrates strong organizational abilities in managing and maintaining comprehensive record systems, ensuring accuracy, accessibility, and compliance with best practices. Reliable, adaptable, and equipped with excellent communication, multitasking, and problem-solving skills to support efficient daily operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Jamaica National Commission for UNESCO
2018.07 - 2018.08
- Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
Intern-Customer Service
Jamaica Defence Force
2016.08 - 2016.09
- Assisted in daily operations and logistics coordination for training exercises.
- Maintained organized files, improving retrieval efficiency and supporting documentation processes.
Cashier
Easiparcel
2025.05 - Current
- Processed customer transactions efficiently using POS systems.
- Managed cash register, ensuring accuracy in daily financial reports.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Entered data accurately into electronic systems, ensuring timely updates and record-keeping.
Data Entry Clerk
MD Courier Jamaica
2023.08 - 2023.11
- Managed customs documentation to ensure compliance with regulatory requirements.
- Assisted in quality control by verifying data accuracy and identifying discrepancies.
Customer Service Representative, Cashier, Courier Assistant
Reliable Courier Jamaica
2022.06 - 2023.08
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Supported warehouse operations by assisting with inventory management when necessary.
- Delivered packages to customer doorsteps and business offices.
General Customer Service Representative
Hinduja Global Solutions
2021.07 - 2022.02
- Responded to customer requests for products, services, and company information.
Ride Operator
StoryLand
2019.05 - 2019.09
- Operated rides ensuring guest safety and adherence to operational protocols.
Customer Service Representative
Chocolate Dreams
2017.07 - 2017.08
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Intern-Customer Service
Police Commissioner’s Office
2017.06 - 2017.07
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Tourism And Hospitality Management
The University of The West Indies
2028-11
High School Diploma -
The Queen’s School
2016-06
High School Diploma -
Excelsior Community College
2018-06
Skills
- Strong analytical, interpersonal and communication skills
- Excellent deportment and interpersonal skills
- Results-oriented and committed to excellence
- Punctual, organized, and honors deadlines
- Ability to work in multicultural environment
- Ability to work independently, with minimal supervision
- Unquestionable integrity, objectivity and independence
Interests
Reading, Conducting Research, Socializing
Timeline
Cashier
Easiparcel
2025.05 - Current
Data Entry Clerk
MD Courier Jamaica
2023.08 - 2023.11
Customer Service Representative, Cashier, Courier Assistant
Reliable Courier Jamaica
2022.06 - 2023.08
General Customer Service Representative
Hinduja Global Solutions
2021.07 - 2022.02
Ride Operator
StoryLand
2019.05 - 2019.09
Customer Service Representative
Jamaica National Commission for UNESCO
2018.07 - 2018.08
Customer Service Representative
Chocolate Dreams
2017.07 - 2017.08
Intern-Customer Service
Police Commissioner’s Office
2017.06 - 2017.07
Intern-Customer Service
Jamaica Defence Force
2016.08 - 2016.09
Tourism And Hospitality Management
The University of The West Indies
High School Diploma -
The Queen’s School
High School Diploma -
Excelsior Community College