Crystal Forbes Beckford
105 King Street, York Ontario M9M1L4,Canada
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
Work History
Nurse Assistant
May Pen Medical Complex
Kingston, Jamaica
01.2023 - 01.2024
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
CHILD CAREGIVER
I CARE DAYCARE & AFTER CARE SERVICES
04.2022 - 01.2023
- Enforced rules to teach good manners and maintain safe environment
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
- Secured indoor and outdoor premises to protect children
- Organized and planned age-appropriate reading, crafts and music lessons
- Balanced schedules to promote optimal rest, play and educational periods.
CASHIER
Dae Bak Supermarket
12.2019 - 03.2021
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times.
CASHIER, CUSTOMER SERVICE REPRESENTATIVE
Peas Galore and More
04.2017 - 10.2019
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change.
CUSTOMER SERVICE REPRESENTATIVE
Pizza Hut International Limited
01.2013 - 01.2015
- Maintained order and cleanliness of work areas to conform with health codes
- Acquired new skills to support team and further accommodate customer needs
- Received food orders from individuals and explained offerings
- Complied with company service standards and adhered to inventory and cash control procedures.
Education
Laundry Room Attendant/ Linen Room Attendant
Heart Trust NSTA
Jamaica10-2023
Public Area Hygiene Attendant Level 2
Heart Trust NSTA
Jamaica09-2023
Allied Healthcare Assistant Level 2
Heart Trust NSTA
Mandeville Jamaica 12-2022
Caribbean Examination Council Examination
Institute of Career Choice
Jamaica06.2021
Allied Health
Institution of Innovation & Technology
01.2021
Customer Service Management
Job Readiness Training in Customer Service
09.2013
Caribbean Examination Council Examination
Bellefield High School
06.2008
Skills
- Organization and Attention to Detail
- Childcare Regulations
- Effective communication
- Team player
- Customer service Skills
- Data Entry and Maintenance
- Upselling Products and Services
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Reliable
- To be flexible and open to change
Activities
Heart Trust NSTA in Partnership with PRINCE TRUST INTERNATIONAL EMPOWERMENY DAY SESSION, Be Inspired to Get Hired: Building the Brand You, 08/10/YY - 08/12/YY, Work Readiness (Interpersonal skills, self-confidence, effective communication, Preparing for the world of work (planning for personal success, constructing a professional resume & a cover letter), Pre-Get Hired Day
Volunteer Experience
- Mandeville Day Care Center, 3 weeks, Providing care to children
- We Care Pediatric Office, 2 weeks, Taking babies height, weight
References
Mrs. Diania Shaw, Coordinator, Institute of innovation & Technology, 876-854-8759, II.tech@ymail.com
Timeline
Nurse Assistant
May Pen Medical Complex
01.2023 - 01.2024
CHILD CAREGIVER
I CARE DAYCARE & AFTER CARE SERVICES
04.2022 - 01.2023
CASHIER
Dae Bak Supermarket
12.2019 - 03.2021
CASHIER, CUSTOMER SERVICE REPRESENTATIVE
Peas Galore and More
04.2017 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE
Pizza Hut International Limited
01.2013 - 01.2015
Laundry Room Attendant/ Linen Room Attendant
Heart Trust NSTA
Public Area Hygiene Attendant Level 2
Heart Trust NSTA
Allied Healthcare Assistant Level 2
Heart Trust NSTA
Caribbean Examination Council Examination
Institute of Career Choice
Allied Health
Institution of Innovation & Technology
Customer Service Management
Job Readiness Training in Customer Service
Caribbean Examination Council Examination
Bellefield High School
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