Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Crystal Douse

Sales Representative
9 3/4 Cambridge Street Kingston

Summary

with track record in enhancing customer satisfaction and sales at A&TEWZ Enterprise's, showcasing strong negotiation and interpersonal communication skills. Excelled in fostering client loyalty and boosting sales through strategic presentations and exceptional service. Achieved significant sales growth by mastering product knowledge and customer engagement, demonstrating a robust work ethic and a commitment to excellence .An hardworking individual who is enthusiastic about learning and Pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dedicated an tailored with self-discipline sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching,mentoring,teamwork sales and customer service associates with talent for interacting with staff at all levels of organization and public whiles ensuring the value of the company is upheld

Overview

21
21
years of professional experience

Work History

Salesperson

A&TEWZ Enterprise's
01.2004 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Secured new client accounts by networking at events, representing the brand professionally, and showcasing products effectively.
  • Maintained clean and visually appealing store environment, showcasing jewelry pieces effectively for customers.
  • Developed loyal customer base through attentive care, ensuring repeat business and word-of-mouth referrals.
  • Increased jewelry sales revenue by implementing personalized customer service and product recommendations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Head Bartender

Pepes Cafe
11.2023 - 02.2024
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

Black Stone Empress Lounge
08.2021 - 11.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Child Caregiver

Private Care
10.2015 - 12.2017
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Implemented daily routines for healthy habits, including meal preparation and personal hygiene tasks.
  • Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
  • Fostered a love of reading in children by incorporating storytime into daily schedule.
  • Transported children safely to various appointments and extracurricular activities as required.
  • Cultivated strong relationships with parents, providing regular updates on their child''s progress and wellbeing.
  • Utilized effective time management skills to balance multiple caregiving responsibilities while maintaining a clean, organized living space.
  • Supported emotional development by actively listening to concerns and providing comforting guidance when needed.

Education

Geriatric Care

Distinction College
26 Hagley Park Road, Kingston
07.2025

School of Excellence
Balmoral Ave
06.2008

Clan Carthy High
Off Deanery Merrion Road Kingston
05.2001 -

Woman Center of Jamaica
Trafalgar Rd
12.2004

Skills

Strong Work Ethic

Timeline

Head Bartender

Pepes Cafe
11.2023 - 02.2024

Bartender

Black Stone Empress Lounge
08.2021 - 11.2023

Child Caregiver

Private Care
10.2015 - 12.2017

Salesperson

A&TEWZ Enterprise's
01.2004 - Current

Clan Carthy High
05.2001 -

Geriatric Care

Distinction College

School of Excellence

Woman Center of Jamaica

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Crystal DouseSales Representative