Cristal Swaby
26 Chovey Avenue Washington Boulevard
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call-center-team-lead
support services group(SSG)
kingston
11.2021 - 11.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Conducted research, gathered information from multiple sources, and presented results.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Customer Service /Sales Representative
Innovative Vision Call center
11.2020 - 11.2021
- Handle complaints, and provide appropriate solutions for customers committed to providing high-quality customer care to create a positive shopping experience
- Increased sales by offering advice on purchases and promoting additional products.
- Expanded customer base and boosted profit within the product line.
Sale Representative
Digicel
10.2018 - 11.2020
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Retail Sales Representative
Get Fab Fashion
03.2017 - 07.2017
- Helped customers complete purchases and locate items
- Issued receipts and processed refunds, credits or exchanges.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Managed over 50 customer calls per day.
Education
Customer Service
Career Advance Program
07.2013
High School Diploma -
Charlie Smith High School
06.2010
Iris Gelly Primary School
06.2005
Skills
- Group Assistance
- Vocal Projection
- Constructive Feedback
- Operational Efficiency
- Production Targets
- Daily Logs
Certification
certificate- Introduction Windows 10 virtual Desktop CVR
certificate-Introduction to Excel - Basic Navigation (Part 1)
certificate- Conflict Management
certificate- Managers vs. Leaders skills
certificate -Taking Accountability
certificate- Outstanding performance
references
Operation Managers
Alexander Taylor
Telephone:876-289-2282
Senior Team manager
Aaliyah Sibblies
Telephone:876-863-6195
Timeline
Call-center-team-lead
support services group(SSG)
11.2021 - 11.2022
Customer Service /Sales Representative
Innovative Vision Call center
11.2020 - 11.2021
Sale Representative
Digicel
10.2018 - 11.2020
Retail Sales Representative
Get Fab Fashion
03.2017 - 07.2017
Customer Service
Career Advance Program
High School Diploma -
Charlie Smith High School
Iris Gelly Primary School
certificate- Introduction Windows 10 virtual Desktop CVR
certificate-Introduction to Excel - Basic Navigation (Part 1)
certificate- Conflict Management
certificate- Managers vs. Leaders skills
certificate -Taking Accountability
certificate- Outstanding performance
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