Crissonya Edwards
Portmore,St. Catherine
Summary
Proven technical associate with a track record of enhancing customer satisfaction and streamlining system operations at Sutherland Global. Skilled in remote technical support and renowned for exceptional problem-solving abilities, achieving significant improvements in customer loyalty and operational efficiency. Demonstrates expertise in system administration and customer service, ensuring high-quality technical solutions and support.
Overview
3
3
years of professional experience
Work History
Technical Associate
Sutherland Global
11.2021 - 08.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Audited hardware inventory, preparing orders to replace [Product or Service] in response to shortages.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
Customer Service Representative
Alorica
10.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Bridgeport High School
1 Gibson Road Bridgeport06.2016
Skills
- Remote Technical Support
- System Administration
- Customer Service
- Technical Troubleshooting
- Customer service expert
- Time Management
- Problem-solving abilities
Timeline
Technical Associate
Sutherland Global
11.2021 - 08.2022
Customer Service Representative
Alorica
10.2019 - 10.2021
High School Diploma -
Bridgeport High School
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