Crissie-Ann Artwell
27 Blackwood Gardens, Old Harbour Bay,St.Catherine
Summary
As a recent graduate, I am seeking a role which allows me to continue learning and perfecting my skills as I provide high-quality work, and encourages me to flourish as a customer service representative. Hardworking and knowledgeable well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Ibex Global Campus 2
Portmore, St Catherine
11.2023 - Current
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product information to customers in a timely manner.
Sales Representative
DTP Communication
10.2019 - 02.2020
- Took inbound and outbound calls for an Insurance Company.
Counter Clerk
Ambrooks Wholesale & More
02.2016 - 07.2017
- Pack all the goods on the shelves, take the customers order and serve the goods.
Counter Clerk
Sam's Mini Mart
08.2015 - 01.2016
- Took customers orders, sometimes cashed their items, and also packed bags.
Education
Top Flight Security School
01.2018
Greater Portmore High School
01.2015
Heart Trust YEDI Program
Skills
- Typing
- Customer Relations
- Customer Service
- Call Control
References
References available upon request.
Timeline
Customer Service Agent
Ibex Global Campus 2
11.2023 - Current
Sales Representative
DTP Communication
10.2019 - 02.2020
Counter Clerk
Ambrooks Wholesale & More
02.2016 - 07.2017
Counter Clerk
Sam's Mini Mart
08.2015 - 01.2016
Top Flight Security School
Greater Portmore High School
Heart Trust YEDI Program
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