Cresancia Newman
Manchester
Summary
Devoted and dedicated candidate enthusiastic to contribute to the company's success through hard work, attention to detail and organizational skills. Adept in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Equipped with excellent work performance in individual and team roles combined with superior attendance record. Profound flexibility with willingness to take on tasks and challenges that will help the team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Fashion Flames
10.2023 - 01.2025
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Proactively informed customers of relevant deals, promotions, and special offers, assisting with placement of orders, processing refunds, and facilitating seamless exchanges
- Employed empathy and problem-solving skills to identify and address customer needs, resolving concerns and delivering exceptional service experiences
- Ensured transactional integrity by meticulously verifying prices, quantities, and payments, providing itemized receipts and guaranteeing customer confidence in every purchase
- Contributed to sales growth by cash and registering products based on individual customer requirements.
- Provided excellent customer care by responding to requests, assisting with product selection such as jewelry, clothing, hair/hair products, etc, and handling ordering functions.
Customer Service/Sales Representative
Remedial Auto Glass
12.2022 - 08.2023
- Coordinated and processed a high volume of orders, invoices, applications, and requests in a timely and efficient manner, ensuring accuracy and attention to detail
- Maintained accurate and up-to-date records of customer interactions, including transaction history, communication logs, customer feedback, and issue resolution
- Delivered exceptional customer experiences through unwavering positivity, active listening, and personalized support, exceeding customer expectations
- Served as primary point of contact for customer inquiries, providing timely, informative, and courteous responses to foster strong customer relationships
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Boosted sales figures with introduction of innovative upselling techniques.
Brand Ambassador
Jam Rock Spring Water
08.2021 - 10.2022
- Collaborated with the marketing team to create and implement promotional campaigns that increased brand visibility and consumer engagement
- Established and maintained strong relationships with local retailers and distributors, ensuring optimal product placement and visibility in stores
- Represented the brand at community events and health fairs, connecting with the local community
- Maintained a positive image of the brand at all times
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Accounting Clerk
Howard's Duncan Accounting Firm
06.2019 - 09.2019
- Demonstrated administrative expertise by efficiently performing various office tasks, including phone management, email correspondence, mail processing, filing, and data entry
- Prepared and processed daily deposits, including verifying deposit amounts and reconciling discrepancies
- Managed and maintained accurate and organized electronic and physical files
- Accurately entered financial transactions (invoices, payments, journal entries) into accounting database
Education
Level 11 NCTVET - Micro Entrepreneurship
Heart Trust NTA
04.2023 - 07.2023
2 CSEC Subjects - Information Technology, Human & Social Biology
Manchester Institute
09.2019 - 06.2020
5 CSEC Subjects - Principle of Business, Principle of Accounts, English Language, Electronic Document Preparation Management, Office Administration
May Day High School
09.2016 - 06.2019
Skills
Problem-solving
Reference
Available upon request.
Timeline
Customer Service Representative
Fashion Flames
10.2023 - 01.2025
Level 11 NCTVET - Micro Entrepreneurship
Heart Trust NTA
04.2023 - 07.2023
Customer Service/Sales Representative
Remedial Auto Glass
12.2022 - 08.2023
Brand Ambassador
Jam Rock Spring Water
08.2021 - 10.2022
2 CSEC Subjects - Information Technology, Human & Social Biology
Manchester Institute
09.2019 - 06.2020
Accounting Clerk
Howard's Duncan Accounting Firm
06.2019 - 09.2019
5 CSEC Subjects - Principle of Business, Principle of Accounts, English Language, Electronic Document Preparation Management, Office Administration
May Day High School
09.2016 - 06.2019
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