COURSON ROBINSON
Portmore
Summary
Having over 8 years of expertise in Customer Experience & Change Management transitioned me into project Management, this is improve my ability to be Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PR & Project Manager
Weroofit
01.2021 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Collaborated with other departments to develop integrated branding and public relations strategies.
Customer Experience/Change Management Consultant
Self Employed
10.2019 - Current
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Designed processes and systems supporting business needs before, during and after transitions.
- Partnered with business teams to understand needs and mitigate potential problems.
- Developed solutions to address complex issues and operational gaps.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Project & Change Manager
Elizabeth Sloane Co. Ltd
01.2019 - 10.2019
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
Maintenance & Facilities Manager
First Union Financial Group Ltd
07.2009 - 08.2018
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Troubleshoot equipment breakdowns and performed preventive maintenance.
- Developed and implemented strategies to improve maintenance processes.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as a company representative.
Lighting/Rigging Technician/Grip
The Video Factory
07.2006 - 02.2007
- Collaborated with gaffers to assign appropriate lighting positions and rigging options for camera usage.
- Changed camera attachments based on specific shot requirements and environmental conditions.
- Transported and set up camera dollies, sliders and jibs.
Intern
Citizens Television, 2666 State Street
11.2005 - 07.2006
- Organized and worked with raw footage from multiple cameras and sources.
- Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
- Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
- Followed lighting design plan to select fixtures and control settings.
Education
Certificate - Planning For Sustainability
Alison
Online 06.2023
Certificates - Customer Experience & Change Management
Udemy
Online 2020
Customer Experience Management (CX): MATERSCLASS -
UWI Open Campus
Kingston, Jamaica2019
Certificates -
Citizens Television
New Haven, CT, United States No Degree - Business Administration and Management
Gateway Community College
New Haven, CT, United States High School Diploma -
Ardenne High
KingstonSkills
- Customer experience professional
- Environmental Sustainability
- Strong communication skills
- Adaptability
- Active Listening
- Decision Making
- Time Management
- Customer Inquiries
- Interpersonal Communication
- Complex Problem-Solving
- Due Diligence
Certification
- Change Management: Real World Strategies & Tools (Online-Udemy)
- Supervisory Management (University of the West Indies)
- Planning for Sustainability (Online-Alison) *pending
Sport enthusiast, play soccer and tennis regular..
Have a love for sports in general but I regularly play soccer and tennis which helps to keep me active.
Languages
English
Native language
Spanish
Beginner
A1
Timeline
PR & Project Manager
Weroofit
01.2021 - Current
Customer Experience/Change Management Consultant
Self Employed
10.2019 - Current
Project & Change Manager
Elizabeth Sloane Co. Ltd
01.2019 - 10.2019
Maintenance & Facilities Manager
First Union Financial Group Ltd
07.2009 - 08.2018
Lighting/Rigging Technician/Grip
The Video Factory
07.2006 - 02.2007
Intern
Citizens Television, 2666 State Street
11.2005 - 07.2006
Certificate - Planning For Sustainability
Alison
Certificates - Customer Experience & Change Management
Udemy
Customer Experience Management (CX): MATERSCLASS -
UWI Open Campus
Certificates -
Citizens Television
No Degree - Business Administration and Management
Gateway Community College
High School Diploma -
Ardenne High
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