Summary
Overview
Work History
Education
Skills
Seminars Conferences Workshops
Languages
Accomplishments
References
Timeline
Generic

Corey Campbell

Portmore,St. Catherine

Summary

Customer service professional with extensive experience in complaint resolution and data entry. Demonstrated ability to improve customer satisfaction through active listening and effective communication. Recognized for maintaining accuracy in high-pressure environments while promoting team collaboration and compliance with company policies.

Overview

6
6
years of professional experience

Work History

Retail Customer Service Representative

Transparent BPO
03.2024 - Current
  • Facilitated product selection for customers, contributing to increased sales revenue.
  • Handled returns and exchanges according to company guidelines, maintaining customer trust.
  • Calculated accurate order totals and updated accounts to ensure precise inventory management.
  • Resolved customer inquiries and complaints swiftly, enhancing overall satisfaction.
  • Provided exceptional customer service by addressing requests and managing ordering processes.
  • Promptly addressed customer complaints, fostering loyalty and encouraging repeat business.
  • Answered customer inquiries regarding store policies, products, and services.

Office Data Entry Clerk

Transparent BPO
10.2023 - 03.2024
  • Organized and verified input data against original documents to ensure accuracy.
  • Entered data into various computer systems with precision using Microsoft Office Suite.
  • Executed data entry tasks with high accuracy and efficiency.
  • Adhered to established procedures for correct data processing and entry.
  • Streamlined document organization, maintaining an efficient filing system.
  • Created logs to track data entry activities and maintain accountability.
  • Corrected data entry errors to prevent duplication and ensure data integrity.
  • Maintained confidentiality of sensitive information by following strict privacy policies.

Healthcare Customer Service Representative

Hinduja Global Solutions (HGS)
11.2021 - 10.2023
  • Handled large volumes of inbound calls daily, ensuring prompt service delivery.
  • Ensured strict HIPAA compliance while maintaining patient confidentiality.
  • Assisted callers with insurance verification, including eligibility and benefits inquiries.
  • Addressed concerns by escalating issues and providing timely callbacks for resolution.
  • Managed inquiries related to dental and medical claims, including billing and appeals.
  • Accurately documented interactions in CRM, updating insurance information as necessary.
  • Followed established scripts to guarantee compliant interactions with callers.
  • Effectively resolved disputes in high-stress situations while maintaining professionalism.
  • Processed payments for customers in a timely manner, ensuring that all deadlines were met.
  • Reviewed customer payment requests to ensure accuracy and compliance with company policies.
  • Maintained accurate records of customer payments using automated systems.

Cashier / IceCream Server

Murrays Fish and Jerk Hut
09.2019 - 03.2020
  • Greet customers and take orders with a friendly, courteous tone.
  • Responsible for the accuracy of cash register and POS system.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.

Education

Hospitality -

Ebony Park Heart Academy
clarendon
01.2019

High School Diploma - Business

Garvey Maceo High School
Clarendon
01.2017

Skills

  • Interpersonal skills
  • Product knowledge
  • Team collaboration
  • Microsoft Word
  • Communication skills
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Customer satisfaction
  • Active listening
  • Data entry
  • Complaint resolution

Seminars Conferences Workshops

  • Jamaican Observer Foodie Seminar, 2019
  • Bake Exposition, 2019

Languages

English
First Language

Accomplishments

Gold trophy for the most improved agent

Promoted SME for the month of January 2025

Certificate for the best attendance for the month of February

References

References available upon request.

Timeline

Retail Customer Service Representative

Transparent BPO
03.2024 - Current

Office Data Entry Clerk

Transparent BPO
10.2023 - 03.2024

Healthcare Customer Service Representative

Hinduja Global Solutions (HGS)
11.2021 - 10.2023

Cashier / IceCream Server

Murrays Fish and Jerk Hut
09.2019 - 03.2020

Hospitality -

Ebony Park Heart Academy

High School Diploma - Business

Garvey Maceo High School

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Corey Campbell