Summary
Overview
Work History
Education
Skills
Timeline
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Coralee Osborne

Scarborough

Summary

Dynamic small business owner with a proven track record at Rupunzel’s Hair Boutique, excelling in strategic planning and business marketing. Achieved consistent growth through innovative initiatives and exceptional customer service, fostering strong relationships and enhancing brand visibility. Skilled in vendor relations and team building, driving operational success and client satisfaction.

Overview

27
27
years of professional experience

Work History

Small Business Owner

Bella Body Fitness
02.2019 - 06.2025
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
  • Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Designed promotional materials to increase brand awareness in local community.

Small Business Owner

Rupunzel’s Hair Boutique
02.1998 - 05.2025
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Designed promotional materials to increase brand awareness in local community.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
  • Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
  • Boosted annual sales with launch of e-commerce website, expanding market reach.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Real Estate License

University of West Indies
Kingston, Jamaica

Business Administration

Centennial College
Scarborough, Ontario

Stephen Leacock CI
Scarborough Ontario

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Business management and development
  • Project management
  • Business growth and retention
  • Strategic planning
  • Staff hiring
  • New business launch
  • Team building
  • Entrepreneurial leadership
  • New market research
  • Vision implementation
  • Customer service management

Timeline

Small Business Owner

Bella Body Fitness
02.2019 - 06.2025

Small Business Owner

Rupunzel’s Hair Boutique
02.1998 - 05.2025

Real Estate License

University of West Indies

Business Administration

Centennial College

Stephen Leacock CI

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Coralee Osborne