CONROY BARTLEY
1 Reynolds Avenue, Clarendon
Summary
Dynamic Technical Support Staff with a proven track record at Singer Jamaica, excelling in customer experience management and technical troubleshooting. Expert in remote support and hardware diagnostics, successfully resolving product issues and enhancing customer satisfaction. Recognized for efficient warranty processing and effective product demonstrations, ensuring seamless user experiences.
Energetic and adaptable problem-solver with excellent communication skills and keen interest in technology. Familiar with troubleshooting software and hardware issues, with solid understanding of common operating systems. Dedicated to delivering effective solutions and ensuring seamless user experience.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
Singer Jamaica
01.2018 - Current
1. Customer Support & Troubleshooting
- Assist customers with product issues (e.g., appliances not working, setup help).
- Provide in-store tech support for items under warranty.
- Help customers understand how to use products like smart TVs, computers, or appliances.
- Set up electronics/appliances in the showroom.
- Demonstrate features to potential buyers.
- Assist in configuring or testing products before delivery.
- Diagnose minor issues and perform basic repairs in-store.
- Guide customers through the warranty process or refer them to authorized service centers.
- Log and track service requests and ensure follow-up.
- Ensure electronic products are updated, tested, and fully functional.
- Perform quality checks before items go on display or are delivered.
- Assist with managing stock for technical items (cables, remotes, accessories).
Education
Four Path Primary School
ClarendonBustamante High School
Clarendon06-2009
Skills
- Remote support
- Software installation
- Customer experience management
- Technical troubleshooting
- Hardware diagnostics
Timeline
Technical Support Specialist
Singer Jamaica
01.2018 - Current
Four Path Primary School
Bustamante High School
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