Collin Davis
Jamaica,Montego Bay
Summary
A reliable leader focused on going above and beyond to support the team and serve customers. Trained in Customer Service and offering top-notch customer satisfaction abilities, motivated to continue to learn and grow as a customer-oriented professional.
Overview
22
22
years of professional experience
Work History
InterCaribbean Airways, St. James
09.2019 - 03.2020
- Responsible for safe transportation of crew members, from airport to lodging
- Responsible for delayed baggage delivery due to baggage discrepancies
- Customer service advisor.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Worked effectively in fast-paced environments
- Self-motivated, with a strong sense of personal responsibility
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to learn quickly and adapt to new situations
STATION MANAGER
InterCaribbean Airways, St. James
06.2015 - 09.2019
- Designed and developed technical and non-technical training courses for regulatory approval
- Managed all aspects of Intercaribbean's station operation to ensure efficient processing of passengers and timely departure of flights
- Ensuring all regulatory procedures are adhered to in processing passengers and their bags
- Ensured the correct loading of aircraft
- Ensuring timely reporting of ticket sales, excess baggage charges, and any other revenue collected
- Managed over 20 staff including handling the company's Ramp and customer service staff
- Made reservations and managed over 20 customer calls daily
- Oversaw testing of equipment and components to check for defects.
CUSTOMER SERVICE AGENT
InterCaribbean Airways
06.2014 - 06.2015
- Check-in passengers at the ticket counter and boarding gate for flight departure
- Ensure passports and relevant travel documents, and comply with travel procedures and immigration law
- Makes announcements regarding flight activity at the gate or over the airport's general PA system
- Answered customers' inquiries regarding flight schedules, fares, space availability for a particular flight, and other questions that may arise
- Davis.collin38@gmail.com
CUSTOMER SERVICE MANAGER
10.2012 - 05.2014
CUSTOMER SERVICE Supervisor
Flight Support Ltd
10.2009 - 02.2012
- Oversaw the inside gate or ticketing/check-in operations of all assigned flights during a scheduled work shift
- Oversaw certain cross-utilized employees such as baggage handlers, gate and ticketing needs, delays, cancellations, and the rebooking of flights
- Oversaw the employment needs of the employees, and answered customer inquiries that required managerial-level assistance
- Responsible for the on-time performance of each flight arrival deplaning and flight departure boarding.
MANAGER
Air Turks and Caicos
Montego
12.2006 - 06.2009
- Oversaw and managed all activities of interCaribbean in Montego Bay
- Performing all administrative formalities for operations
- Supervised and controlled activities of station supervisors, and their staff
- Prepared regular reports of activities
- Prepare budget and cost reports
- Oversaw and managed contractual agreements between airlines and handlers
- Ensure operational compliance with the Airports Authority
- Ensure proper training to equip staff with the airline system, rules, and regulations
- Attended ad-hoc meetings as requested by the CEO
- Managed over 20 customer calls per day including queries and complaints
- Built relationships with customers and communities to establish long-term business growth
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and commitment to enhance effective and efficient operations.
CUSTOMER SERVICE Agent
Air Jamaica Limited, Air Jamaica Ltd
05.2002 - 06.2006
- Check-in passengers at the ticket counter and boarding gate for flight departure
- Ensure passports and relevant travel documents, and comply with travel procedures and immigration law
- Made announcements regarding flight activity at the gate or over the airport's general PA system
- Answered customers' inquiries regarding flight schedules, fares, space availability for particular flights, and any other questions deemed necessary
- Special Services Coordinator for Montego Bay
- Lead agent in station operations
- Educated customers on how to use company systems, complete forms, and obtain desired services
- Davis.collin38@gmail.com
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Delivered superior client services, fostering strong rapport, retention, and satisfaction.
Driver/Salesman
Jatrin Marketing Ltd
06.1998 - 04.2000
- Drive trucks or other vehicles over established routes or within an established territory and sell goods
- Collect money from customers, make changes, and record transactions on customer receipts
- Listen to and resolve customers' complaints regarding products or services
- Inform regular customers of new products or services and price changes
- Write customer orders and sales contracts according to company guidelines
- Call on prospective customers to explain company services and to solicit new business
- Record sales or delivery information on daily sales or delivery records
- Ensure monthly collection targets are achieved
- Communicate, liaise and negotiate internally and externally, to facilitate the development of a good customer relationship.
Computer Store
Delores
- Oversaw sales agents, cashiers, shelf stockers, and other employees
- Managing finances and preparing an annual budget
- Oversaw the employment needs of the employees, and answered customer inquiries that required managerial-level assistance
- Keep records of expenditures, sales figures, and employment records
- Evaluating the supply and availability of stocks and profit margins.
Education
Certificate in Computer Studies - undefined
University Of The West Indies
2020
Homeland Security- Fraudulent Document Detection Certificate. Wheelchair and Mobility Aid Training Certificate from Air Jamaica Ltd Tourism Product Development Company Certificate(TPDCO) - undefined
2004
Certificate/ Hospitality and Tourism Management -
Florida Atlantic University
Professional Diploma -
Shaw's Academy
Skills
- Outstanding knowledge of airport facilities Administration Detail-oriented Budgeting Customer Service Leadership Reporting Sales Technical training Team Management MS Office, Management, Problem solving, Empathy
- Flexible and Adaptable
- Effective communication
- Airline Operations
- Teamwork and Collaboration
Timeline
InterCaribbean Airways, St. James
09.2019 - 03.2020
STATION MANAGER
InterCaribbean Airways, St. James
06.2015 - 09.2019
CUSTOMER SERVICE AGENT
InterCaribbean Airways
06.2014 - 06.2015
CUSTOMER SERVICE MANAGER
10.2012 - 05.2014
CUSTOMER SERVICE Supervisor
Flight Support Ltd
10.2009 - 02.2012
MANAGER
Air Turks and Caicos
12.2006 - 06.2009
CUSTOMER SERVICE Agent
Air Jamaica Limited, Air Jamaica Ltd
05.2002 - 06.2006
Driver/Salesman
Jatrin Marketing Ltd
06.1998 - 04.2000
Computer Store
Delores
Certificate in Computer Studies - undefined
University Of The West Indies
Homeland Security- Fraudulent Document Detection Certificate. Wheelchair and Mobility Aid Training Certificate from Air Jamaica Ltd Tourism Product Development Company Certificate(TPDCO) - undefined
Certificate/ Hospitality and Tourism Management -
Florida Atlantic University
Professional Diploma -
Shaw's Academy
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