Summary
Work History
Education
Skills
Accomplishments
Special Skills and Competencies
Qualifications and Education
Timeline
Generic
Colleen Phillips Russell

Colleen Phillips Russell

HR, Education & Training Professional
Kingston

Summary

Dynamic and results-oriented professional with over 15 years of administrative expertise, including 8+ years of human resources management and 2+ years of teaching experience. Proven ability to align HR strategies with organizational goals, optimize talent acquisition, and enhance employee engagement while leveraging educational expertise to foster development and creativity. Adept at managing HR systems, policies, and programs to drive compliance, growth, and productivity.

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Work History

Teacher

Convent of Mercy Academy “Alpha”
Kingston, Kingston
09.2024 - Current
  • Instruct Grade 7–10 students in Visual Arts, fostering creativity, critical thinking, and interdisciplinary connections
  • Designed and delivered engaging lessons integrating technology and social themes, while preparing students for assessments like the CSEC exam
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Teacher

Tivoli Gardens High School
Kingston, Kingston
05.2023 - 08.2024
  • Taught Visual Arts to Grades 7–9, focusing on the elements and principles of design to build students' artistic foundations
  • Adapted lessons to accommodate diverse learning needs, enhancing engagement and comprehension

Human Resource and Administrative Officer

Prodigy Systems Limited
Kingston, Kingston
09.2019 - 04.2023
  • Company Overview: Managed IT Services Provider – MSP
  • Spearheaded HR operations for a team of 13, driving recruitment, onboarding, and performance management
  • Developed and implemented HR strategies and KPIs to improve staff engagement and productivity
  • Designed and monitored Service Level Agreements (SLAs) for IT services
  • Conducted training needs assessments and facilitated professional development programs
  • Managed payroll and benefits, ensuring compliance with legal and regulatory standards
  • Enhanced employee retention through innovative engagement and recognition initiatives
  • Managed IT Services Provider – MSP
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Updated reports, managed accounts, and generated reports for company database.

Human Resource Officer

Fusion BPO Services
Kingston, Kingston
05.2018 - 11.2018
  • Managed recruitment operations, including onboarding and exit interviews
  • Designed and executed employee engagement strategies to foster workplace morale
  • Monitored staff performance to support organizational revenue goals
  • Maintained comprehensive employee records to ensure compliance and efficiency

Human Resource Officer, IT Officer & Client Service Officer

Ministry of Industry, Commerce, Agriculture & Fisheries (MICAF)
Kingston, Kingston
07.2011 - 05.2018
  • Managed MIS databases to optimize HR analytics and reporting
  • Conducted performance appraisals and implemented corrective action plans
  • Supported strategic workforce planning by maintaining updated organizational charts and vacancy lists
  • Maintained HRMIS systems and produced detailed reports for decision-making
  • Provided technical support and developed organizational charts using MS Visio
  • Delivered exceptional service to stakeholders at the Jamaica Import/Export Inspection Centre

Education

Post Graduate Diploma - Education & Training

VTDI

Graphic Design & Web Development - undefined

Vector Technology Institute

Supervisory Management - undefined

Management Institute for National Development

BSc. - Management Information Systems

Excelsior Community College

PC Mechanics/Computer Repairs and Troubleshooting -

Infoserv Institute of Technology
Kingston
12.2024 - 04.2009

High School Diploma -

Norman Manley High School
Kingston
09.2024 - 08.1998

Skills

Talent Acquisition & Management

Accomplishments

  • Streamlined HR processes, increasing operational efficiency by 20%.
  • Successfully aligned KPIs with organizational goals, driving a 15% improvement in staff productivity.
  • Improved student creativity and critical thinking skills through innovative and interdisciplinary lesson planning.

Special Skills and Competencies

  • Talent Acquisition & Management
  • Employee Engagement Strategies
  • HR Systems & Payroll Administration
  • Curriculum Design & Lesson Delivery
  • Performance Management & KPIs
  • Policy Development & Compliance
  • Training Needs Assessment
  • Technical Proficiency: HRMIS, MS Visio, Adobe Photoshop

Qualifications and Education

  • Post Graduate Diploma in Education & Training, VTDI, 03/01/23
  • Supervisory Management, Management Institute for National Development, 01/01/09
  • BSc. Management Information Systems (Valedictorian), Excelsior Community College, 01/01/08
  • PC Mechanics/Computer Repairs and Troubleshooting, Infoserv Institute of Technology, 01/01/09
  • Graphic Design & Web Development, Vector Technology Institute, 01/01/12
  • High School Diploma, Norman Manley High School, 01/01/98

Timeline

PC Mechanics/Computer Repairs and Troubleshooting -

Infoserv Institute of Technology
12.2024 - 04.2009

High School Diploma -

Norman Manley High School
09.2024 - 08.1998

Teacher

Convent of Mercy Academy “Alpha”
09.2024 - Current

Teacher

Tivoli Gardens High School
05.2023 - 08.2024

Human Resource and Administrative Officer

Prodigy Systems Limited
09.2019 - 04.2023

Human Resource Officer

Fusion BPO Services
05.2018 - 11.2018

Human Resource Officer, IT Officer & Client Service Officer

Ministry of Industry, Commerce, Agriculture & Fisheries (MICAF)
07.2011 - 05.2018

Graphic Design & Web Development - undefined

Vector Technology Institute

Supervisory Management - undefined

Management Institute for National Development

BSc. - Management Information Systems

Excelsior Community College

Post Graduate Diploma - Education & Training

VTDI

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Colleen Phillips RussellHR, Education & Training Professional