CLIFTON J. BROWN
Lot 19 Meadows Of Irwin, Montego Bay,St. James. Jamaica
Summary
To utilize my skills and talents to achieve significant results in your organization, with the goal of improving my personal and professional growth, while benefiting your organization’s overall achievements and growth.
Overview
11
11
years of professional experience
Work History
Customer Success Specialist
Vista Corporate Solutions
03.2021 - Current
- Supervise and train a team of new hires during training session
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Processed orders, prepared correspondences, and completed required documentation.
- Deliver expert sales support based on individual customer requirements.
- Locked in new sales by efficiently managing sales paperwork, developing detailed proposals and sales contracts.
- Account management.
- Create custom pricing and orders for customers by partnering with a third-party fulfiller.
CARE Specialist, Digital
Vistaprint
09.2017 - 03.2021
- Assist with editing & creating websites, adjusting DNS records and domain name pointing.
- Solve complex website related issues.
- Process incoming calls, chats, emails and tickets.
- Upsell marketing products, promotional products and digital services.
- Create, recreate and complete live product designs for customers.
- Assist with training new hires, collaborations and side-by sessions.
Data Entry Operator
Firearm Licensing Authority
04.2017 - 04.2018
- Enter applicant’s information on web based systems.
- Assist with administrative duties for the manager and the office.
- Assist with resolving computer and network issues.
Client Service Officer (Front Desk Agent)
Northwest Regional Office HEART Trust/NTA
01.2015 - 01.2017
- Assist clients that enters the office.
- Complete data entry tasks.
- Process incoming and outbound calls.
- Invigilate exams.
Education
Advanced Diploma/Associate Degree - Training and Accessor Level 4
HEART College of Innovation And Technology
06.2025
Diploma - System Administration Level 3
HEART College of Innovation and Technology
01.2017
High School Diploma - Caribbean Examination Council (CXC) Certificate
Anchovy High School
12.2014
Certification - Graphic Design
UDEMY Online School
01.2018
Skills
- Problem diagnosis
- Application support
- Software installation
- Hardware diagnostics
- Network diagnostics
- Data Entry
- Account Management
- Sales
- CRM software
- Troubleshooting expert
- Website design
Timeline
Customer Success Specialist
Vista Corporate Solutions
03.2021 - Current
CARE Specialist, Digital
Vistaprint
09.2017 - 03.2021
Data Entry Operator
Firearm Licensing Authority
04.2017 - 04.2018
Client Service Officer (Front Desk Agent)
Northwest Regional Office HEART Trust/NTA
01.2015 - 01.2017
Diploma - System Administration Level 3
HEART College of Innovation and Technology
High School Diploma - Caribbean Examination Council (CXC) Certificate
Anchovy High School
Certification - Graphic Design
UDEMY Online School
Advanced Diploma/Associate Degree - Training and Accessor Level 4
HEART College of Innovation And Technology
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