Summary
Overview
Work History
Education
Skills
Timeline
Generic
CLIFTON J. BROWN

CLIFTON J. BROWN

Lot 19 Meadows Of Irwin, Montego Bay,St. James. Jamaica

Summary

To utilize my skills and talents to achieve significant results in your organization, with the goal of improving my personal and professional growth, while benefiting your organization’s overall achievements and growth.

Overview

11
11
years of professional experience

Work History

Customer Success Specialist

Vista Corporate Solutions
03.2021 - Current
  • Supervise and train a team of new hires during training session
  • Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
  • Processed orders, prepared correspondences, and completed required documentation.
  • Deliver expert sales support based on individual customer requirements.
  • Locked in new sales by efficiently managing sales paperwork, developing detailed proposals and sales contracts.
  • Account management.
  • Create custom pricing and orders for customers by partnering with a third-party fulfiller.

CARE Specialist, Digital

Vistaprint
09.2017 - 03.2021
  • Assist with editing & creating websites, adjusting DNS records and domain name pointing.
  • Solve complex website related issues.
  • Process incoming calls, chats, emails and tickets.
  • Upsell marketing products, promotional products and digital services.
  • Create, recreate and complete live product designs for customers.
  • Assist with training new hires, collaborations and side-by sessions.

Data Entry Operator

Firearm Licensing Authority
04.2017 - 04.2018
  • Enter applicant’s information on web based systems.
  • Assist with administrative duties for the manager and the office.
  • Assist with resolving computer and network issues.

Client Service Officer (Front Desk Agent)

Northwest Regional Office HEART Trust/NTA
01.2015 - 01.2017
  • Assist clients that enters the office.
  • Complete data entry tasks.
  • Process incoming and outbound calls.
  • Invigilate exams.

Education

Advanced Diploma/Associate Degree - Training and Accessor Level 4

HEART College of Innovation And Technology
06.2025

Diploma - System Administration Level 3

HEART College of Innovation and Technology
01.2017

High School Diploma - Caribbean Examination Council (CXC) Certificate

Anchovy High School
12.2014

Certification - Graphic Design

UDEMY Online School
01.2018

Skills

  • Problem diagnosis
  • Application support
  • Software installation
  • Hardware diagnostics
  • Network diagnostics
  • Data Entry
  • Account Management
  • Sales
  • CRM software
  • Troubleshooting expert
  • Website design

Timeline

Customer Success Specialist

Vista Corporate Solutions
03.2021 - Current

CARE Specialist, Digital

Vistaprint
09.2017 - 03.2021

Data Entry Operator

Firearm Licensing Authority
04.2017 - 04.2018

Client Service Officer (Front Desk Agent)

Northwest Regional Office HEART Trust/NTA
01.2015 - 01.2017

Diploma - System Administration Level 3

HEART College of Innovation and Technology

High School Diploma - Caribbean Examination Council (CXC) Certificate

Anchovy High School

Certification - Graphic Design

UDEMY Online School

Advanced Diploma/Associate Degree - Training and Accessor Level 4

HEART College of Innovation And Technology
CLIFTON J. BROWN