Clement Jones
Bank Teller
Old Harbour
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Bank Teller
Sagicor Bank
03.2023 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
Customer Care Agent
Digicel Jamaica Limited
4 2023 - 02.2024
- Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
Technical Support Agent/ Team Lead
Ibex Global Solution Portmore Pines
04.2022 - 02.2023
- Guided users with troubleshooting using diagnostic tools.
Account Associate/ Sales/Collections/Technical support
VXI Global Solution E
11.2021 - 03.2022
- Processed invoices and payment vouchers for different accounts.
Education
Bachelor of Science (B.S.) - Networking With Cybersecurity -
University of the Commonwealth Caribbean
CompTIA I.T. fundamentals Certificate - undefined
University of the Commonwealth Caribbean
NVQJ Diploma - Food and Beverage - undefined
Ebony Park HEART TRUST
Skills
Network Security
undefinedPhone Numbers
18763816484, 18768181473
References
- Miss Sandy Williams, Instructor, Ebony Park HEART Academy, Tollgate P.O., Clarendon, 18764202344
- Mr. Brian Grant, Previous Employer, Marlie Tech. Park, Old. Harbour P.O., St. Catherine, 18768363554
Timeline
Bank Teller
Sagicor Bank
03.2023 - Current
Technical Support Agent/ Team Lead
Ibex Global Solution Portmore Pines
04.2022 - 02.2023
Account Associate/ Sales/Collections/Technical support
VXI Global Solution E
11.2021 - 03.2022
Customer Care Agent
Digicel Jamaica Limited
4 2023 - 02.2024
Bachelor of Science (B.S.) - Networking With Cybersecurity -
University of the Commonwealth Caribbean
CompTIA I.T. fundamentals Certificate - undefined
University of the Commonwealth Caribbean
NVQJ Diploma - Food and Beverage - undefined
Ebony Park HEART TRUST
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