Clement Jones
Bank Teller
Old Harbour
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Bank Teller
Sagicor Bank
03.2023 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
Customer Care Agent
Digicel Jamaica Limited
4 2023 - 02.2024
- Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
Technical Support Agent/ Team Lead
Ibex Global Solution Portmore Pines
04.2022 - 02.2023
- Guided users with troubleshooting using diagnostic tools.
Account Associate/ Sales/Collections/Technical support
VXI Global Solution E
11.2021 - 03.2022
- Processed invoices and payment vouchers for different accounts.
Education
Bachelor of Science (B.S.) - Networking With Cybersecurity -
University of the Commonwealth Caribbean
CompTIA I.T. fundamentals Certificate - undefined
University of the Commonwealth Caribbean
NVQJ Diploma - Food and Beverage - undefined
Ebony Park HEART TRUST
Skills
Network Security
Software Application
Microsoft Word
Microsoft Excel
Customer Relationship Management
Customer Service
Documentation and Reporting
Technical Support
Document and Records Management
Transaction Processing
Defect Detection and Resolution
Network Security
Phone Numbers
18763816484, 18768181473
References
- Miss Sandy Williams, Instructor, Ebony Park HEART Academy, Tollgate P.O., Clarendon, 18764202344
- Mr. Brian Grant, Previous Employer, Marlie Tech. Park, Old. Harbour P.O., St. Catherine, 18768363554
Timeline
Bank Teller
Sagicor Bank
03.2023 - Current
Technical Support Agent/ Team Lead
Ibex Global Solution Portmore Pines
04.2022 - 02.2023
Account Associate/ Sales/Collections/Technical support
VXI Global Solution E
11.2021 - 03.2022
Customer Care Agent
Digicel Jamaica Limited
4 2023 - 02.2024
Bachelor of Science (B.S.) - Networking With Cybersecurity -
University of the Commonwealth Caribbean
CompTIA I.T. fundamentals Certificate - undefined
University of the Commonwealth Caribbean
NVQJ Diploma - Food and Beverage - undefined
Ebony Park HEART TRUST