Claudette Pinnock
Queens
Summary
Seeking employment with a rewarding company, that would foster growth and development while utilizing my knowledge, work experience and personal skills. I would love to work for a company with team-oriented individuals who also have a passion to help others while achieving goals and contributing to the overall success of the organization. A reliable, hardworking team player with problem solving skills who pays close attention to detail and takes the initiative to get the job done. I am a fast learner. I have a vast work history in different fields.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Morningside Nursing and Rehabilitation Center
06.2023 - Current
- Assist nurses and other medical staff with patient care
- Assist patients with mobility, including transferring them bed to wheelchair
- Answer patients call lights and respond to patients’ requests
- Change bed linens and make beds
- Observe patients for changes in condition and report any changes to the nurse
- Provide emotional support to patients and families
- Stock supplies and equipment
Culinary Instructor
HEART College of Hospitality Services
07.2015 - 09.2022
- Prepared and implemented delivery schedule
- Planned, delivered and evaluated lessons
- Conducted continuous internal assessment
- Maintained progress records
- Instructed on the theory, techniques and terminology of food preparation
- Instruct on housekeeping principles and safety and hygienic guidelines
Assistant Lecturer (Hospitality & Tourism Management)
Moneague Multidisciplinary College
09.2011 - 05.2013
- Delivered content for the following courses:
- Dining Room and Banquet Management
- Housekeeping Operations
- Front Office Operations
- Sanitation and Safety Management
- Baking Technology
- Bar & Beverage Management
- Introduction to Hospitality & Tourism
- Conducted continuous internal assessment
- Maintained progress records
- Sat in on two weekly mass lectures to absorb material and learn from the lecturer.
Clerical Officer
V.T.R Engineering Services Limited
04.2006 - 10.2006
- Greeted visitors and provided necessary information about the company and its services
- Made and received calls and scheduled appointments
- Sorted incoming mail and handled outgoing mail
- Processed bills and handled other confidential documents
- Made copies, input data and performed other important clerical tasks
Education
Masters of Art - Professional Hospitality & Tourism Management
University Birmingham College
Jamaica West IndiesBachelor of Education - Technical & Vocational Education and Training
University of Technology Jamaica
Jamaica West IndiesSkills
- Skills:
* Clear verbal communication
* Basic skills in Word, PowerPoint, and Excel
* Client support
* Strong organizational skills
* Detail-oriented approach
* Fundamental phone communication
* Customer service proficiency
* Dedicated professional attitude
* Compassionate patient support
* Patient-focused care
* Documenting behaviours
* Observing responses
* Infection control procedures
* Transporting patients
* Collecting specimens
* Compassionate caregiver
* Maintaining privacy
* Direct patient care
* Reliable support
* Safety precautionsClear verbal communication - Basic skills in Word, PowerPoint, and Excel
- Client support
- Strong organisational skills
- Detail-oriented approach
- Fundamental phone communication
- Customer service proficiency
- Dedicated professional attitude
- Compassionate patient support
- Patient-focused care
- Documenting behaviors
- Observing responses
- Infection control procedures
- Transporting patients
- Collecting specimens
- Compassionate caregiver
- Maintaining privacy
- Direct patient care
- Reliable support
- Safety precautions
- Personal hygiene support
Certification
- Nursing Assistant Certification / New York State Department of Health Registry / Jan. 2023
- Basic Life Support (BLS) with AED for Health Care Providers Certification / American Heart Association / Aug. 2022
- Customer Service Supervision / HEART College of Hospitality Services / Aug. 2021
Timeline
Nursing Assistant
Morningside Nursing and Rehabilitation Center
06.2023 - Current
Culinary Instructor
HEART College of Hospitality Services
07.2015 - 09.2022
Assistant Lecturer (Hospitality & Tourism Management)
Moneague Multidisciplinary College
09.2011 - 05.2013
Clerical Officer
V.T.R Engineering Services Limited
04.2006 - 10.2006
Masters of Art - Professional Hospitality & Tourism Management
University Birmingham College
Bachelor of Education - Technical & Vocational Education and Training
University of Technology Jamaica
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