Summary
Overview
Work History
Education
Skills
Certification
Highlights And Strengths
References
Timeline
Generic

CHRYSTAL CRAWFORD

Linstead,St. Catherine

Summary

Customer support professional with 2+ years of experience delivering high-quality service in fast-paced, tech-driven environments. Skilled in email support, CRM systems, and inbound/outbound communication. Known for resolving complex issues quickly, building rapport with users, and guiding customers through product features. Ready to bring strong communication, empathy and tech comfort.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Versatile Marketing
Linstead, St. Catherine
02.2024 - 12.2024
  • Initiated outbound calls and cold outreach, introducing products and services to prospective clients.
  • Maintained organized tracking of leads using internal systems and followed up consistently.
  • Delivered client-focused solutions and developed strong customer relationships through active listening and tailored recommendations.

Customer Service Representative / Sales Advisor

IBEX Global
Linstead, St. Catherine
08.2022 - 09.2023
  • Delivered customer support through email, CRM, phone, and chat channels, managing a high volume of tickets daily.
  • Used internal CRM systems to log cases, monitor customer history, and ensure timely follow-ups.
  • Resolved a variety of issues related to billing, product usage, account access, and technical inquiries.
  • Guided users through product features, helping them maximize platform benefits.
  • Collected customer feedback and relayed insights to supervisors to help improve customer experience.
  • Achieved consistent positive customer feedback and met daily resolution metrics.

Education

Administrative Assistant Level 3 -

Lluidas Vale HEART Trust Institute
Lluidas Vale
07.2025

High School Diploma -

McGrath High School
Linstead, St. Catherine
07.2019

Skills

  • Email & Chat Support
  • CRM Systems
  • Customer Onboarding & Education
  • Ticket Management
  • Product Knowledge Development
  • Technical Troubleshooting
  • Inbound/Outbound Communication
  • Customer Feedback Collection
  • Conflict Resolution
  • Active Listening
  • Written Communication
  • Verbal Communication
  • Zendesk
  • Freshdesk
  • Google Workspace
  • Microsoft Teams
  • Slack
  • Email Management

Certification

Customer Service Certification – Alison Online Courses

Highlights And Strengths

  • Direct experience with CRM and email-based customer support
  • Strong multitasking across inbound calls, tickets, and chat
  • Tech-savvy and quick to learn new software platforms
  • Positive, customer-first attitude with a proven record of resolving issues fast

References

References available upon request.

Timeline

Sales Associate

Versatile Marketing
02.2024 - 12.2024

Customer Service Representative / Sales Advisor

IBEX Global
08.2022 - 09.2023

Administrative Assistant Level 3 -

Lluidas Vale HEART Trust Institute

High School Diploma -

McGrath High School

Similar Profiles

CREATE PROFILE
CHRYSTAL CRAWFORD