Chrystal Crawford
Linstead,St.Catherine
Summary
Customer-focused professional with background as Customer Experience Agent. Possess strong knowledge in customer service, conflict resolution, and communication skills which have been utilized to enhance customer satisfaction in previous roles. Strengths include active listening, problem-solving, and maintaining positive relationships with diverse customers. Have consistently demonstrated commitment to improving overall customer experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Versatel Marketing
Fort Lauderdale, Florida
02.2024 - 12.2024
- Conducted outbound cold calls to generate qualified leads and support client growth.
- Built rapport with prospects, identified pain points, and introduced tailored solutions.
- Demonstrated active listening and empathy to establish trust with customers.
- Managed time effectively in a high-volume sales environment
- Ensured compliance with industry regulations and standards pertaining to telemarketing activities.
Customer Experience Agent
IBEX Global
Ocho Rios, St. Ann
08.2022 - 09.2023
- Developed positive relationships with customers through courteous communication.
- Initiated outbound calls to follow up on unresolved cases.
- Performed data entry tasks as required.
- Provided technical support and troubleshooting advice for customers.
- Processed orders, returns, exchanges, refunds, and cancellations accurately and efficiently.
- Responded to customer inquiries via phone, email and chat.
- Provided detailed explanations of product features and benefits.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Troubleshot customer issues using remote access software tools.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Education
Customer Service Certification - Customer Services
Alison Online Courses
Online – Alison.com02-2025
High School Diploma -
McGrath High School
Treadways, Linstead, St. Catherine.07-2019
Some College (No Degree) - Administrative Assistant Level 3
Lluidas Vale Heart Trust Institute
Lluidas ValeSkills
- Customer Needs Assessment
- Inbound & Outbound calling
- Empathetic Problem Solving
- Building Rapport
- Cold Calling & Lead Generation
- Written and Verbal Communication
- Multitasking and Time Management
- Remote Work Preparedness
- Active Listening
- Conflict Resolution
References
References available upon request.
Timeline
Sales Associate
Versatel Marketing
02.2024 - 12.2024
Customer Experience Agent
IBEX Global
08.2022 - 09.2023
Customer Service Certification - Customer Services
Alison Online Courses
High School Diploma -
McGrath High School
Some College (No Degree) - Administrative Assistant Level 3
Lluidas Vale Heart Trust Institute
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