Christopher J. Swaby
3 Dunoon Terrace
Summary
Dynamic leader with a proven track record at Master Mac Enterprises Ltd., excelling in leadership and change management, and complex problem-solving. Enhanced customer satisfaction and team efficiency through innovative solutions and motivational techniques. Expert in compliance management and resource utilization, significantly improving operational outcomes.
Overview
12
12
years of professional experience
Work History
Branch Supervisor
Master Mac Enterprises Ltd.
105 - 107 Orange Street, Kingston CSO.
12.2014 - Current
- Allocated responsibilities and monitored results.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Encouraged team collaboration to maintain and deliver outstanding performance standards.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liabilities.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
Automotive Service Technician
Toyota Jamaica Ltd
437 Spanish Town Road, Kingston 11.
04.2013 - 06.2013
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new components.
- Examined new and replacement parts to uncover defects.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Education
Jamaican-German Automotive School
12.2024
Inst. of International Recognised Qualifications
06.2014
Calabar High School
06.2012
Skills
- Verbal and Written Communication
- Leadership and Change Management
- Records Management
- Complex Problem-Solving
- Error Reviews
- Active Listening and Solution Creation
- Document Organization
- Resource Utilization
- Customer Retention
- Motivational Techniques
- Client Correspondence
- Compliance Management
- Strategic planning
- Time management
- Incident reporting
- Security camera monitoring
- Situational awareness
Timeline
Branch Supervisor
Master Mac Enterprises Ltd.
12.2014 - Current
Automotive Service Technician
Toyota Jamaica Ltd
04.2013 - 06.2013
Jamaican-German Automotive School
Inst. of International Recognised Qualifications
Calabar High School