CHRISTOPHER CLARKE
Montego Bay
Summary
A success-drive and customer focused sales representative with experience in problem solving skills, attention to detail, and customer relationship management. Seeks an opportunity to utilize sales and persuasive expertise to exceed sales targets and convert prospective clients into repeat customers in a challenging workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative/Closer
Unlimited Vacation Club
07.2022 - 08.2024
- Utilizing effective sales techniques and strategies to successfully close deals and meet or exceed sales quota
- Address customer objections and concerns professionally and persuasively, providing solutions and information to overcome barriers to closing deals
- Deliver compelling sales presentations, in person to demonstrate how our offerings meet the needs of potential customers.
Technical Support Specialist
ItelBPO Smart Solutions
08.2020 - 07.2021
- Working in a timely and efficient manner to identify hardware and software solutions
- Handling troubleshooting, diagnosis and resolutions responsible for following inquiries, complaints and escalations within a timely manner
- Call handling on average 60 calls a day while multitasking between technical issues for the Cable, Internet and Phone services & billing related queries
- Provided telephone and online customer support to new and existing customers.
Billing Specialist
Conduent
06.2018 - 10.2019
- Meticulously updated customer information on system when required and adhered to GDPR requirements on every call
- Maintained in-depth knowledge of Verizon products and services
- Improved sales by upselling products and services that suited the customers' needs, as well as their wireless experience.
Sales Representative
Centerfield
07.2015 - 09.2017
- Provided telephone and online customer support to new and current customers
- De-escalated customer complaints whilst remaining calm and professional
- Exceeded sales quota by generating sales from inbound calls and following up potential customers to upgrade their service.
Education
NVQJ Level 3 Network Engineering -
HEART College of Innovation and Technology (HCIT)
Certification in Computer Installation and Repair Technology/Technician - undefined
HEART College of Innovation and Technology (HCIT)
12.2013
High School Diploma in Mechanical Engineering - undefined
Herbert Morrison Technical High
06.2012
Skills
- Strong written and verbal communication skills
- Microsoft 365 Fundamentals Specialization
- Patient problem solving abilities and critical thinking skills
- Building and maintaining relationships with clients to close deals
- Utilizing effective sales techniques and strategies to successfully close deals and meet or exceed sales quota
- Address customer objections and concerns professionally and persuasively, providing solutions and information to overcome barriers to closing deals
- Deliver compelling sales presentations, in person to demonstrate how our offerings meet the needs of potential customers
- Sales closing
- Negotiation Tactics
Certification
- Introduction to Computers and Operating Systems and security, Microsoft through Coursea, 06/2024, coursera.org/verify/R85ZGAUXGBSC
- Introduction to Networking and Cloud Computing, Microsoft through Coursea, 06/2024, coursera.org/verify/WRY3P4ZVTUB8
- Cybersecurity Threat Vectors and Mitigation, Microsoft through Coursea, 06/2024, coursera.org/verify/R85ZGAUXGBSC
- Microsoft 365 Fundamentals Specialization, Microsoft through Coursea, 06/2024
Timeline
Sales Representative/Closer
Unlimited Vacation Club
07.2022 - 08.2024
Technical Support Specialist
ItelBPO Smart Solutions
08.2020 - 07.2021
Billing Specialist
Conduent
06.2018 - 10.2019
Sales Representative
Centerfield
07.2015 - 09.2017
NVQJ Level 3 Network Engineering -
HEART College of Innovation and Technology (HCIT)
Certification in Computer Installation and Repair Technology/Technician - undefined
HEART College of Innovation and Technology (HCIT)
High School Diploma in Mechanical Engineering - undefined
Herbert Morrison Technical High
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