Christina Williams

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Assisted approximately over 60 customers per day

• Assisting customers efficiently in a timely manner
• Accepting bill payments
• Filing important records for each individual customer
• Achievements: Employment Status Update (Supervisor) that improved the efficiency of the organization.
• Assisting over 300 customers per day
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Assisting customers efficiently in a timely manner and other duties assigned

Filing important record for each individual customer

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Increased efficiency and performance by monitoring team member productivity and providing

• Supervising Junior Staff
• Filing important documents on a daily and monthly basis
• Preparing daily reports
• Other duties assigned
• Achievements: Detected weak or breaches in internal controls and made recommendations that improved the overall efficiency of the customer service areas.

• Assisting customers efficiently in a timely manner and other duties assigned
• Achievements: Detected weak or breaches in internal controls and made recommendations that improved the overall efficiency of the customer service areas.