Christina S. Wright
Kingston
Summary
Highly Motivated individual with 3-5 years of Business administrative, Management and supervisory experience. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operation Manager
Offshore Rooftop Lounge
01.2022 - Current
- Ensure incoming staff complies with company policy
- Train staff to follow restaurant procedures
- Maintain safety and food quality standards
- Maintain and organize all necessary licenses and ensure that all is up-to-date
- Maintain happy customers and handle complaints
- Organizing staff schedules
- Manage and keep track of team members
- Recording and generating payroll data and payslips
- Ordering supplies while staying within budget limitations
- Managing daily shift operations
- Ensuring that all end-of-day reports and tickets are closed
- Ensuring all end-of-day cashouts are correctly completed
- Coordinating daily front-and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste
- Generating Payables reports and ensuring that payables are paid promptly
- Maintain and Build vendor credit and relationship
- Appraising staff performance
- Interviewing/recruiting new employees
- Interacting with customers to get feedback on product quality and service levels
- Plan and organize events and theme nights and specials
- Providing monthly planned calendar of coordinated events/theme nights etc
- Generating sponsorship relationship
- Generating New Business and Revenue
- Manage reservations and customer inquiries and bookings for the location as a venue
- Generating and providing weekly reports of sales
- Coordinate with Exe chefs and Mixologist to improve the menu items
- Ensure SOPs (standard operating procedures are followed
- Create and maintain a deep cleaning routine for facilities
Marketing and Communication Manager
Exotic Stone creations Ltd
01.2019 - 01.2022
- Lead, creation, plan, implement, and assess all marketing, advertising, communications, and public/media relations workflow
- Manage and organize team members
- Facilitate manage internal and external communications
- Assist in areas of website development and maintenance
- Developed and implement marketing strategy according to the objectives and budget
- Analyzed data to identify potential upsell opportunities for new clients leading to sales
- Plan, organize, develop and execute Sales and Promotional activities to maximized sales
- Acquired partnership with Corporate stake-holders
- Manage and creative contents and provide graphics for Social Media Pages
- Lead the creation of commercials, video animation, voice over adverts
- Consult with executive management to develop effective communication procedures and policies for various situations or crises
- Develop materials to educate staff on communication practices
- Coach and assist team members on improving communication skill
- Perform communications research and monitor the progress of various communications strategies
Sales and Administrative Executive
Business Access Television
01.2018 - 01.2019
- Created onboarding documentation for new interns that was used to onboard employees
- Analyze the current and past sales, and product deficiencies in order to provide recommendations for business growth and problem resolution
- Manage and execute the launch of Wealth Magazine the MSME Alliance Business Insider
- Lead and manage the sales and publication of Wealth Magazine Issues
- Acquired Advertising deals and Corporate Coverage from different corporate institutions
- Secured Media Partnership with The Bank of Nova Scotia Jamaica Limited for Scotiabank Vision Achiever 2018 valued at $3,000,000
- Acquired Television Sponsor for The Jamaica Observer valued at $7,330,000.00 for: Table Talk Food Awards 2018, Takes Style Out 2018, Design Week Jamaica and 2018 Business Leader Awards
- Develop business and marketing plans in coordination with the Managing Director to achieve revenue goals
- Generated reporting for contractors to identify areas for improvement leading to a 10% increase in performance
Assistant Manager- Contract
Digital media Arts
01.2017 - 01.2018
- Improved inventory control costs by 20% by reducing damages and stock-outs
- Managed employees involved in receiving, packing, picking, and delivering of customer orders
- Schedule and Coordinates appointment for clients
- Scheduling and attending meetings, creating agendas and scanning and copying documents
- Devising and maintaining systems, arranging in-house and external events
- Using a variety of software packages, such as Microsoft Word, PowerPoint, and Excel to produce correspondence, letters, and emails and maintain updated records
Front Desk Supervisor
Altamont Court Hotel
01.2016 - 01.2017
- Supervise daily operations of the Front and Back office, including but not limited to administrative tasks, liaising with Guest and bookkeeping
- Train New Staff
- Take reservations over the telephone, through emails and in person, answer queries regarding the hotel’s services, charges, dining facilities, gym facilities and travel direction
- Refer guest to appropriate departments to resolve complaints or provide suggestions, compute bills and take payments and provide guests with directions around the hotel
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Check email and other booking sites for booking confirmation
Education
Bachelor of Business Administration - Major in Marketing, Minior Management
University Of Technology
Kingston, Ja10.2024
Advanced Proficiency Diploma - Business Management
Caribbean Council Broad Centre
Kingston, Ja01.2015
Certificate - Data Operation
The Heart Trust Institute
Kingston, Ja01.2015
Caribbean Advanced Proficiency Examinations - 8 Cape units
McGrath Six-form Institute
St.Catherine, Ja01.2014
Technical and Vocational Unit Certificate - Quality in Innovations
Ministry of Education Center of Excellent
Kingston, Ja01.2013
Caribbean Secondary Education Certificate - 8 subjects
McGrath High School
St.Catherine, Ja01.2012
High School Diploma Certificate -
McGrath High School
St.Catherine, Ja01.2012
School Leaving Certificate -
McGrath High School
St.Catherine, Ja01.2012
Skills
- Administrative skills
- Digital Marketing
- Excellent customer service skills
- Marketing & Sales
- Computer Proficient
- Client Relationship Management
- Budget Management
- Negotiation
- Time Management
- Report Preparation & Management
- Basic Graphic Design
- Project Management & Development
- General Office Skills
- Excellent written and Oral communication
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Project Management
- Operations Oversight
- Employee Motivation
- Problem-Solving
Accomplishments
- Reduced operational expenses by 20% by streamlining branch operations.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop Expense tracking spreadsheets.
- Saved the company $1,000,000 by aggressively negotiating with suppliers.
Volunteering, Blogging, Traveling, Exploring and meeting new people, Reading and Writing Cooking,
• Red-Cross Youth Executive/Volunteer at Red-Cross society
• Sunshine Tv ProgramPromoter
• National Youth Service
• National Centre for Youth Development
• Creative Production and Training Centre
• The Production Lab
• Zarabelle Limited Talent Agent
AWARDS
• Awarded most involved student
• Certificate of Excellent
• Awarded most Declared Head Girl Class of 2012
• Valedictorian for the class of 2013
• Received an award for most outstanding student.
• Awarded best speaker in the burger King National Debate competition
• Award Best Innovation from i3 Young Innovation Competition
• Most Declared Business Club President
Employee of the Month
Best Sales Executive of the year
Timeline
Operation Manager
Offshore Rooftop Lounge
01.2022 - Current
Marketing and Communication Manager
Exotic Stone creations Ltd
01.2019 - 01.2022
Sales and Administrative Executive
Business Access Television
01.2018 - 01.2019
Assistant Manager- Contract
Digital media Arts
01.2017 - 01.2018
Front Desk Supervisor
Altamont Court Hotel
01.2016 - 01.2017
Advanced Proficiency Diploma - Business Management
Caribbean Council Broad Centre
Certificate - Data Operation
The Heart Trust Institute
Caribbean Advanced Proficiency Examinations - 8 Cape units
McGrath Six-form Institute
Technical and Vocational Unit Certificate - Quality in Innovations
Ministry of Education Center of Excellent
Caribbean Secondary Education Certificate - 8 subjects
McGrath High School
High School Diploma Certificate -
McGrath High School
School Leaving Certificate -
McGrath High School
Bachelor of Business Administration - Major in Marketing, Minior Management
University Of Technology
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