Christina DuHarris
Kingston,Jamaica
Summary
A dynamic Manager with a strong track record of enhancing operational efficiency through strategic planning and team leadership. Skilled in stakeholder engagement and process improvement, fostering a culture of performance excellence and regulatory compliance. Committed to driving organizational success through innovative solutions and staff development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensing Manager
The Trade Board Limited
Kingston, Jamaica
01.2022 - Current
- Lead the Licensing Unit, managing a team of over 12 staff while acting as the Department Director
- Improve license processing by 30% through SOP development, staff training, and workflow optimization
- Maintain oversight of operations, audits, quality control, and stakeholder relations with ministries, embassies, and border agencies
- Spearhead modernization projects including stakeholder webinars, public notices, and departmental manuals
- Present and represent the Trade Board at local and international forums, including Latin America-China trade events
- Support procurement planning and implementation in collaboration with internal teams
- Strengthen staff performance through coaching, cross-training, and performance evaluations
- Drive the development of strategic plans and provide input into policy and process improvements
- Execute performance appraisals and contribute to workforce planning
Inventory Officer
The Trade Board Limited
Kingston, Jamaica
06.2021 - 12.2021
- Implemented the FAIMS asset management system to replace manual tracking
- Drafted strategic plans and presented inventory proposals to executive leadership
- Collaborated with procurement teams to streamline acquisition processes
- Supported facilities management and coordinated with administrative staff
Application Processing Officer
Firearm Licensing Authority
Kingston, Jamaica
03.2012 - 11.2020
- Supervised the Data Entry Unit and lead technical support across multiple departments
- Develop and manage filing systems for confidential records
- Design and implement nationwide license card distribution strategies
- Lead process improvement initiatives to increase productivity
- Provide technical support for in-house systems
- Coordinate with ministries and partner agencies
- Participate in audits and recommend improvements
Customer Service Specialist
CSC UKD4 Ltd / British High Commission
03.2009 - 05.2011
- Manage visa application processes and ensure timely service delivery
- Handle audit reviews and coordinate secure dispatch of documents
Education
Bachelor of Science - Logistics and Supply Chain Management
Caribbean Maritime University
01.2018
Diploma - International Shipping and Logistics
Caribbean Maritime University
01.2016
Skills
- Operations & Strategic Planning
- Human Resource Management
- Procurement & Asset Oversight
- Corporate Services Administration
- Process Improvement & Change Management
- Compliance & Policy Implementation
- ICT Support & Digital Solutions
- Stakeholder Engagement & Communication
- Quality Assurance & Risk Management
- Team Leadership & Staff Development
Certification
- ISO 9001:2015 Lead Auditor, Bureau of Standards Jamaica, pending
- Management Systems Auditing, QSSI
- Strategic & Corporate Planning, MIND
- ISO Documentation & Report Writing, BSJ
- Supervisory & Project Management, UWI Open Campus
- Train the Trainer, VTDI
- Public Speaking & Presentation, MIND
References
- 1
- 2
Committees And Projects
- Procurement & Evaluation Committee, 01/01/21, Present
- Quality Assurance Committee, 01/01/22, Present
- Staff Welfare Committee, 01/01/22, Present
Timeline
Licensing Manager
The Trade Board Limited
01.2022 - Current
Inventory Officer
The Trade Board Limited
06.2021 - 12.2021
Application Processing Officer
Firearm Licensing Authority
03.2012 - 11.2020
Customer Service Specialist
CSC UKD4 Ltd / British High Commission
03.2009 - 05.2011
Bachelor of Science - Logistics and Supply Chain Management
Caribbean Maritime University
Diploma - International Shipping and Logistics
Caribbean Maritime University
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