CHRISTAN D. MARSHALL
Mandeville,Jamaica
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Assistant and Administrative Assistant
MICKWADE Security Services Company Limited
Mandeville, Manchester
01.2025 - 06.2025
- Communication: Responding to all client emails, answering phones, and greeting visitors.
- Managing daily tasks and schedule with the use of the Asana software.
- Delegating tasks with other colleagues, and ensuring that all tasks are completed within a specific timeline.
- Finance support: emailing invoices, and issuing payment.
- Team support: assisting and collaborating with multiple staff members with administrative needs.
- Manage all incoming and outgoing calls.
- Record keeping: maintaining files, databases, and records.
- Office management: scan documents, copy, print, data entry, and organizing the office environment.
- Confidentiality: organizing computer files, sensitive documents, approving documents by ensuring they are signed and stamped, and handling sensitive personal and business information discreetly.
- Managing complex schedules, and coordinating professional and personal meetings and appointments.
- Correspondence: Managing emails, calls, and messages on behalf of the CEO.
- Typing the minutes for each company meeting, creating agendas, and sending out memos, notices, and reminders to all staff.
- Assist in conducting interviews and finalizing interview reports.
- Organize all documents for the Private Security Regulation Authority (PSRA), the nominal roll, and the Firearm License documents.
- Writing cheque for the company and depositing cheques at the bank.
- Organize and maintain all company vehicle documents.
- Delivered high-quality support to customers via phone, email, and in person, ensuring prompt resolution of inquiries and complaints.
- Assisted in identifying customer needs.
- Maintained up-to-date knowledge of company services to provide accurate information and recommendations.
- Processed customer transactions efficiently, including refunds, exchanges, and account updates.
- Handled complaints with empathy and professionalism, achieving positive outcomes, and maintaining customer loyalty.
- Collaborated with internal teams to resolve issues quickly, and improve service delivery.
- Monitored customer feedback and reported it to supervisors to support continuous improvement initiatives.
CSEC and CAPE Invigilator
Manchester High School
Mandeville, Manchester
05.2022 - 06.2024
- Ensured that all students adhered by the school rules and the rules CSEC Examination Council
- Organized all test booklets and supplies that were needed to be distributed
- Ensured that all students were placed in the right class room with their candidate number assigned to the right desk
- Recorded all activities that took place during the exam i.e. documenting when the exam started, bathroom breaks based on their candidate number, seating arrangements and when the exam finished.
- Ensured that all completed test booklets were accounted for and sealed and placed in a secured area.
Summer Worker
JMMB
Mandeville
06.2022 - 08.2022
- Exceptional customer service skills and illustrious work ethic.
- Greeted the various customers at the bank and worked alongside supervisors and managers of JMMB.
- Office duties were executed, these include documenting and filing customer's information, printing and scanning of documents, distributed debit cards for customers, arranged file cabinet in alphabetic order, receiving and giving calls to the customers and keeping abreast with emails from customer's.
Receptionist and Clerk
MICKWADE SECURITY COMPANY
Mandeville
07.2021 - 07.2021
- Exceptional customer service skills and great work ethic as a receptionist and clerk.
- Greeted each customer and student, worked alongside the supervisors, security guards, the owners of the company.
- Also carried out office duties such as documenting, filing information, arranging appointments and assisting the security guards and supervisors.
Receptionist and Clerk
BELAIR EARLY CHILDHOOD AND PREPARATORY SCHOOL
Mandeville, Manchester
07.2020 - 08.2020
- Exceptional customer service skills and an exemplary worth ethic as a receptionist and clerk.
- Greeted parents, students, and members of staff, worked alongside the principal to carry out office duties, records, documents and files information, used a database system to update records, helped in arranging meetings for teachers and documents for the supervisor.
Receptionist
ATHENA SALON
Mandeville, Manchester
07.2019 - 07.2019
- Demonstrated high energy interactive customer service skills, and a solid work ethic as receptionist for busy client centered business.
- Greeted customers and helped in product selection, check-out, and merchandising.
- Willingly stepped up to work overtime to ensure adequate staffing during service sales events.
Assistant Tutor
NEW PORT LIBRARY
New Port, Manchester
07.2018 - 07.2018
- Enthusiastically lead a group of 3–5-year-olds and mentored peers in subjects including writing and mathematics.
- 2017 – Volunteered as guide to high school students participating in orientation sessions.
- 2017 – Volunteer national Council on Drug Abuse.
- 2016 – Community service at the Manchester parish library.
Education
Bachelor of Science - Psychology (Major), Criminology (Minor)
University of The West Indies
Mona11.2024
High School Diploma -
Manchester High School
Mandeville07.2017
Skills
- Customer service orientation
- Time management
- Communication skills: (verbal and written)
- Teamwork and problem solving
- Strong organizational and multitasking abilities
- Stress management and adaptability
- Attention to detail
- Initiative and self-motivation
- Highly adaptable and able to handle confidential information with discretion
- Society hospitality
- Microsoft Office Suite: Word, Excel, Powerpoint, Outlook
- Project Management tools: Asana
- Google workspace: Google Docs, Sheets, Calender, Gmail
- Experienced in calender management and meeting coordination: Google meet, zoom
- Document preparation and editing
- Google drive
Hobbies and Interests
Singer - backing vocalists for Ruth-Ann Samuels Ministries, Fabian Wright Ministries and Cheryl Davey-Marshall, Reading
Accomplishments
- President of the 4H Club at Manchester High School
- Prefect at Manchester High School
- AUO (Adult under Officer) Jamaica Combined Cadet Force (2021 - 2022)
- Executive member of the UWI Mona Visions (2023 - 2024), working under the Youth and Culture portfolio, and Deputy General Secretary
- Executive member of the External Affairs Committee on the George Alleyne Hall, UWI Mona (Sept 2023 - December 2023)
- Mentor and member of the ID Pioneers nonprofit organization (2023 - present)
- Mentor and volunteer for the Realignment Chapter with Kevin Downswell and the Realignment team in Mandeville from June 2024 to December 2024
- Backing vocalist for Ruth-Ann Samuels Ministries, Fabian Wright Ministries, and Cheryl Davey-Marshall
- Vice President of Let's Talk Ministries
Community Service
- ID Pioneers: Mentor and member of the ID Pioneers nonprofit organization 2023 - present
- Realignment: Mentor and volunteer for the Realignment Chapter for Kevin Downswell and his team in Mandeville, June 2024 - December 2024
- Promotion team: Volunteer for the Let Kingdom Come album launch (October 2024)
Awards
- Second Class Honours (2024)
- Mentor Award from ID Pioneers (2023)
- JCDC Gospel Song Competition (2010 and 2011)
Timeline
Personal Assistant and Administrative Assistant
MICKWADE Security Services Company Limited
01.2025 - 06.2025
Summer Worker
JMMB
06.2022 - 08.2022
CSEC and CAPE Invigilator
Manchester High School
05.2022 - 06.2024
Receptionist and Clerk
MICKWADE SECURITY COMPANY
07.2021 - 07.2021
Receptionist and Clerk
BELAIR EARLY CHILDHOOD AND PREPARATORY SCHOOL
07.2020 - 08.2020
Receptionist
ATHENA SALON
07.2019 - 07.2019
Assistant Tutor
NEW PORT LIBRARY
07.2018 - 07.2018
Bachelor of Science - Psychology (Major), Criminology (Minor)
University of The West Indies
High School Diploma -
Manchester High School
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