Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christal Morgan

King Gate Dist. , Anchovy P.0. Montego Bay

Summary

To use the skills and knowledge I've acquired to complete the job to my full potential as well as enhance my personal development.

Overview

4
4
years of professional experience

Work History

Sales Representative

Free Form Factory
03.2024 - 01.2025
  • Expanded customer base by relationship building with customers.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Ensure that daily sales report was conducted and sent.
  • Made sure that inventory was done each month.
  • Responsible for ordering inventory for location and made sure orders were received for customers.
  • Placed customer orders and checked to make sure orders were being processed and received.


Premier Recovery Solutions
07.2022 - 10.2023

Soft Collections Agent

Radius Global Solutions
07.2022 - 10.2023
  • Company Overview: Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans
  • Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions
  • Negotiated with account holders to devise repayment plans and minimize collections receivables
  • Processed payments and applied to customer balances
  • Negotiated to collect balance in full
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue
  • Directed day-to-day collections functions


Customer Care Agent

Teleperformance
11.2021 - 07.2022
  • Managed high call volume while maintaining exceptional service quality for all customers
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty
  • Resolved concerns with products or services to help with retention and drive sales

Collections Agent

Teleperformance
07.2021 - 10.2021
  • Negotiated to collect balance in full
  • Processed payments and applied to customer balances
  • Collected funds from delinquent customers and minimized loss

Education

Graduation Certificate -

Anchovy Primary School
06-2014

High School Diploma -

Mt. Alvernia High School
06-2019

Marketing And Sales Promotion Course Certificate -

Montego Bay Community College
06-2021

Skills

  • Team player
  • Problem solving
  • Customer service
  • Verbal communication
  • Written communication
  • Organizational skills
  • Multitasking
  • Active listening
  • Continuous improvement
  • Reliability

Additional Information

  • Raheem Walker, Supervisor, Tel# (876)347-9393
  • Daysha Shaw, Manager, Tel# (876)308-8335

Timeline

Sales Representative

Free Form Factory
03.2024 - 01.2025

Premier Recovery Solutions
07.2022 - 10.2023

Soft Collections Agent

Radius Global Solutions
07.2022 - 10.2023

Customer Care Agent

Teleperformance
11.2021 - 07.2022

Collections Agent

Teleperformance
07.2021 - 10.2021

Graduation Certificate -

Anchovy Primary School

High School Diploma -

Mt. Alvernia High School

Marketing And Sales Promotion Course Certificate -

Montego Bay Community College

Similar Profiles

CREATE PROFILE
Christal Morgan