Chrishenia Bailey
Bounty Hall
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Modern Vision Investment
05.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer service Rep
Modern Vision Investment
09.2018 - 05.2021
- Deployed technical assistance and facilitated bill payment and Moneygram transactions
- Assisted with training of new employees.
Delta Airline Customer Service Rep
Conduent
01.2018 - 04.2018
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Travel Agent Customer Service Rep
Teleperformance
06.2015 - 06.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Diploma - Payroll Clerk
South East College
Mandeville Jamaica 06.2021
Early Childhood Certificate - Early Childhood Education
Heart Trust NTA
Falmouth Trelawny 11.2019
Diploma - 7 CSEC
Muschett High School
07.2015
Skills
- Microsoft: Word
- Microsoft: EXEL
- Microsoft: Powerpoint
- Excellent communication: Written and verbal
- Cooperation and collaboration
- Effective under pressure
Awards
- General helpfulness and Outstanding discipline Certificate (2014-2015)
- Form Monitor (2014-2015)
- Sub-Prefect (2013-2014)
- Disciplinary Officer (2012-2013)
References
- Carlton Lynch, Justice of Peace, Bounty hall, Trelawny, (876) 466-0064
- Dwayne Mulgrave, Teacher, (876) 392-4858
Hobbies and Interests
- Learning new things
- Business opportunities
- Foreign Languages
- Netball
Timeline
Supervisor
Modern Vision Investment
05.2021 - Current
Customer service Rep
Modern Vision Investment
09.2018 - 05.2021
Delta Airline Customer Service Rep
Conduent
01.2018 - 04.2018
Travel Agent Customer Service Rep
Teleperformance
06.2015 - 06.2016
Diploma - Payroll Clerk
South East College
Early Childhood Certificate - Early Childhood Education
Heart Trust NTA
Diploma - 7 CSEC
Muschett High School
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