Chrishawn Campbell
St.Andrew,01
Summary
Customer service professional with years delivering guest support in high-volume, high-pressure environments. Switching to cruise industry with strong focus on Guest Services and Housekeeping on smaller vessels. Known for calm problem-solving, attention to detail, and team-first mindset. STCW Basic Safety and medical certificate available to complete prior to deployment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sagility
Kingston
06.2024 - Current
- Managed 100+ guest calls daily, resolving billing/service issues with 95% satisfaction and first-call resolution
- Delivered empathetic support in high pressure, time-sensitive environment
- Maintained a high quality scores by following strict compliance and data privacy protocols, similar to maritime SOPs
- Adapted quickly to shifting priorities during peak volumes, equivalent to ship port-day operations
- Maintained organized digital records and workspaces with full accuracy, supporting audit and compliance standards
Inbound Sales Agent
Centerfield
10.2022 - 08.2023
- Communicating with potential customers (T-Mobile) to pursue sales leads and close sales based on product knowledge and negotiation skills.
- Ensuring that accurate calculations are done for the respective packages selected and applying respective discounts to customers' accounts.
- Customer service skills improved significantly based on feedback from the customer satisfaction survey
- Follow up with customers to ensure complete satisfaction, precisely repeat customers by upselling and cross-selling to suit their needs.
- Received recognition for excellent performance over 6 months for best adherence, cancellation rate, and most sales.
Brand Advocate (Inbound & Outbound Calling)
Hinduja global solutions
11.2021 - 01.2021
- Handled 100+ NCB customer interactions per day, which included bank account and credit card queries, loans, and online banking assistance
- Giving detailed, personalized, friendly & polite service to ensure customer retention
- Actively verified references provided by new NCB customers for account opening by using research skills, resulting in the completion of 50+ accounts per day
- Memorized company products and services and answered customer questions promptly
- Received the Danielle Cameron-Duncan Award for exemplary and outstanding customer service and dedication to NCB customers
Licensed Practical Nurse
RTN Quality Care Nursing & Retirement Home
01.2019 - 04.2020
- Facilitated personal care for elderly individuals to enhance daily living standards.
- Aided in meal preparation, ensuring nutritional needs were met.
- Supported wound dressing procedures to promote health and recovery.
Education
Practical Nursing Diploma - CXC subjects (Human and Social Biology, Principle of business and Office Administration)
Distinction College
Jamaica 01-2019
High School - CXC subjects (English and Mathematics)
Northern Technical High School
Jamaica 01-2018
Skills
▪︎Guest Relations
▪︎Complaint Resolution
▪︎Housekeeping Standards
▪︎Hygiene & Safety Protocols
▪︎ Team Collaboration
▪︎ Shift Work
▪︎Guest relations
▪︎Safe alcohol service
References
Available upon request
Timeline
Customer Service Representative
Sagility
06.2024 - Current
Inbound Sales Agent
Centerfield
10.2022 - 08.2023
Brand Advocate (Inbound & Outbound Calling)
Hinduja global solutions
11.2021 - 01.2021
Licensed Practical Nurse
RTN Quality Care Nursing & Retirement Home
01.2019 - 04.2020
Practical Nursing Diploma - CXC subjects (Human and Social Biology, Principle of business and Office Administration)
Distinction College
High School - CXC subjects (English and Mathematics)
Northern Technical High School