Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

CHRISHAWN CAMPBELL

Kingston,01

Summary

Dynamic Inbound Sales Agent with T-Mobile, recognized for surpassing sales targets and enhancing customer satisfaction through exceptional communication and negotiation skills. Proven ability in cross-selling and client retention, driving repeat engagement and fostering long-term relationships. Adept at improving operational efficiency and ensuring billing accuracy, contributing to a trusted customer experience.

Overview

6
6
years of professional experience

Work History

Collections Agent

Fusion Cx
11.2023 - Current
  • Managed credit adjustments and clarified customer bills, enhancing customer satisfaction.
  • Successfully negotiated debt resolutions, restoring customer accounts and preventing service suspension.
  • Collected overdue balances, ensuring financial stability for the company.

Inbound Sales Agent

T-Mobile
10.2022 - 11.2023
  • Consistently exceeded sales targets by leveraging deep product knowledge and negotiation skills to close deals for T-Mobile packages.
  • Enhanced customer satisfaction scores by 93% through clear communication, tailored solutions, and exceptional service on every call.
  • Increased repeat customer engagement by up-selling and cross-selling based on clients' usage needs and preferences.
  • Improved billing accuracy and customer trust by 74% by ensuring precise calculations and applying discounts to each account.
  • Followed up with clients post-sale to ensure satisfaction and resolve service issues, strengthening long-term customer relationships.
  • Demonstrated adaptability and consistency in a fast-paced environment, handling a high volume of inbound calls, while maintaining quality service.
  • Initiated cross-departmental projects that enhanced collaboration and efficiency within the organization, resulting in a 64% decrease in turnaround time for client requests.
  • Appointment scheduling.

Brand Advocate (Inbound & Outbound Calling)

11.2020 - 01.2021
  • Delivered exceptional service across 100+ daily customer interactions, assisting with banking, credit card, loan, and online platform inquiries.
  • Awarded the Danielle Cameron-Duncan Award for exemplary service and unwavering dedication to customer satisfaction.
  • Accelerated account opening processes by verifying client references with accuracy, contributing to the successful completion of 50+ accounts daily.
  • Improved customer retention and loyalty by offering friendly, detailed, and personalized support tailored to each client's financial needs.
  • Demonstrated in-depth product knowledge, answering complex customer questions quickly and accurately across all banking channels.
  • Boosted customer confidence in digital services by guiding clients through secure use of NCB’s online banking platform.
  • Consistently upheld service standards in a high-pressure environment, balancing efficiency with quality to maintain a strong customer satisfaction record.

Practical Nurse

01.2019 - 01.2020
  • Supported daily living activities for elderly patients, including personal hygiene, grooming, and mobility assistance, to maintain dignity and comfort.
  • Assisted in meal preparation and feeding routines, ensuring patients received proper nutrition based on dietary requirements.
  • Contributed to safe medication administration by assisting with timely and accurate distribution under the supervision of licensed professionals.
  • Promoted healing and infection control by helping with the cleaning and dressing of wounds according to care plans.
  • Enhanced patient well-being by participating in and facilitating recreational activities that encouraged social interaction and emotional health.

Education

C.X.C’s - English Language, Mathematics, Human and Social Biology, Principle of Business, Office Administration

Diploma -

Practical Nursing

Skills

  • Cross-Selling
  • Client Retention
  • Client Prospecting
  • Negotiation
  • Quality Control
  • Customer Relations
  • Inventory Management
  • Communication
  • Research Support
  • Critical thinking

References

Available upon request.

Accomplishments

  • Received the Danielle Cameron-Duncan Award for exemplary and outstanding customer service and dedication to NCB customers

Timeline

Collections Agent

Fusion Cx
11.2023 - Current

Inbound Sales Agent

T-Mobile
10.2022 - 11.2023

Brand Advocate (Inbound & Outbound Calling)

11.2020 - 01.2021

Practical Nurse

01.2019 - 01.2020

C.X.C’s - English Language, Mathematics, Human and Social Biology, Principle of Business, Office Administration

Diploma -

Practical Nursing

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