Chrishawn Campbel
Sagility
St.Andrew
6
years of professional experience
Dedicated Customer Service Specialist providing skills to prioritize and multi task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Customer Service Representative
1 Year 5 Months- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Documented customer interactions accurately in the company's CRM system.
- Processed insurance applications and maintained accurate client records efficiently.
- Collaborated with underwriters to evaluate risks and determine coverage options.
Collection Agent
1 Year 5 Months- Collecting past due and overall balance
- Debt negotiation
- Set payment terms with creditors to manage debt effectively.
- Reinstated customer accounts by verifying payment history and resolving issues.
Inbound Sales Agent
10 Months- Communicated with potential customers (T-Mobile) to pursue and close sales leads, leveraging product knowledge and negotiation skills.
- Follow up with customers to ensure complete satisfaction, precisely repeat customers by upselling and cross-selling to suit their needs.
- Enhanced customer service skills in response to feedback from customer satisfaction surveys.
- Followed up with customers to ensure satisfaction, leading to repeat business through effective upselling and cross-selling.
- Customer service skills improved significantly based on feedback from the customer satisfaction survey.
Licensed Practical Nurse
8 Months- Supported personal care for elderly individuals, enhancing their comfort and well-being.
- Prepared nutritious meals for elderly clients, promoting health and dietary needs.
- Assisted nurses in dressing wounds for elderly patients.
Brand Advocate (Inbound & Outbound Calling)
1 Year 2 Months- Handled 100+ NCB customer interactions per day, which included bank account and credit card queries, loans, and online banking assistance.
- Actively verified references provided by new NCB customers for account opening by using research skills, resulting in the completion of 50+ accounts per day.
- Earned the Danielle Cameron-Duncan Award for exemplary customer service and dedication to NCB customers.
Education
St.Andrew Technical High School - CXC subjects (English and Mathematics)
Practical Nursing Diploma - CXC subjects (Human and Social Biology. Principle of business and Office Administration)
Timeline
Customer Service Representative
Sagility
04.2025 - CurrentRead More
Collection Agent
Fusion Cx
11.2023 - 04.2025Read More
Inbound Sales Agent
Centerfeld
10.2022 - 08.2023Read More
Licensed Practical Nurse
RTN Quality Care Nursing & Retirement Home
02.2022 - 10.2022Read More
Brand Advocate (Inbound & Outbound Calling)
Hinduja Global Solutions
11.2020 - 01.2022Read More
St.Andrew Technical High School
St.Andrew Technical High School from CXC subjects (English and Mathematics)
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Distinction College
Practical Nursing Diploma from CXC subjects (Human and Social Biology. Principle of business and Office Administration)
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