Chris-Ann Thompson
Montego Bay
Summary
Detail-oriented and results-driven professional with over six years of experience in customer service and operations management. Adept at process optimization, policy implementation, and compliance monitoring. Proven success in enhancing client satisfaction and meeting key performance metrics in high-stakes environments. Strong communication, analytical, and problem-solving skills, with a deep commitment to ensuring adherence to regulatory guidelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Applications Processing Officer
Firearm Licensing Authority
01.2020 - Current
- Directed customer service initiatives aimed at improving client experience and engagement, resulting in a significant increase in satisfaction rates.
- Supervised and mentored a team of customer service representatives, ensuring the consistent delivery of high-quality service.
- Developed and implemented operational strategies to streamline processing, reducing average handling times and improving efficiency.
- Led process improvement initiatives, identifying bottlenecks and inefficiencies, and collaborating with cross-functional teams to design effective solutions.
- Consistently met or exceeded departmental KPIs, including processing targets, customer satisfaction scores, and compliance benchmarks.
Cashier
Firearm Licensing Authority
07.2018 - 01.2020
- Provided customer service while adhering to company policies and regulatory requirements.
- Processed sales transactions efficiently and accurately, handling cash, credit, and debit payments.
- Managed customer inquiries and complaints, ensuring resolution aligned with compliance guidelines.
- Assisted in monitoring stock levels, ensuring accuracy in cash handling and financial reporting.
Education
BSc - Business Administration (Finance and Management)
Montego Bay Community College
Montego Bay, St. James01.2024
ASc - Business Administration
Montego Bay Community College
Montego Bay, St. James01.2022
ASc - Business Process Outsourcing
Caribbean Maritime University
01.2020
Skills
- Compliance and Risk Management
- Customer Relations
- Data and Process Management
- Communication and Negotiation
Certification
- City and Guilds Customer Service (Level 2)
- NCTVET Business Administration (Level 2)
- City and Guilds English Language (Level 3)
- City and Guilds Mathematics (Level 3)
Timeline
Applications Processing Officer
Firearm Licensing Authority
01.2020 - Current
Cashier
Firearm Licensing Authority
07.2018 - 01.2020
BSc - Business Administration (Finance and Management)
Montego Bay Community College
ASc - Business Administration
Montego Bay Community College
ASc - Business Process Outsourcing
Caribbean Maritime University
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