Chris-Ann Johnson

• Completed 6-months contract under the campaign, Walmart /Sam’s Club Vaccine support, followed company policy to effectively provide top-notch (consistently above 95%) customer service on 300 reports weekly through inbound calls, outbound calls on surveys, chat rooms and emails.

Tour-Guide

• Guest Engagement: Conducted informative and engaging tours, providing historical, cultural, or geographical insights based on tour theme.
• Guided groups of up to 50 people on scheduled tours
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly
• Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area

Customer Service: Delivered exceptional service by addressing questions, accommodating special requests, and ensuring a positive experience for all participants.

Safety and Compliance: Ensured the safety of guests by following protocols and providing clear instructions during tours.

• Server/Waitress

Delivered excellent customer service to over 50 guest, by greeting guests, taking orders, and addressing inquiries.

Maintained cleanliness and organization of the dining area.

Managed orders and ensured timely, accurate delivery of food and beverages.

• Dishwasher

Efficiently washed and sanitized dishes, utensils, and kitchen equipment to ensure cleanliness and prevent cross-contamination.

Kitchen Maintenance: Maintained a clean and organized dishwashing area, including proper disposal of waste and adherence to sanitation standards.

Equipment Operation: Operated dishwashing machines and other cleaning equipment safely and effectively.