CHOCEY ANN HUTCHINSON
Kingston,175 Border Avenue
Summary
Versatile and results-driven professional with a wealth of experience in customer service and administration. Known for strong communication skills, attention to detail, and the ability to adapt quickly in dynamic environments. Brings a proactive approach to problem-solving, a commitment to teamwork, and a dedication to delivering high-quality results across diverse industries.
Overview
13
13
years of professional experience
Work History
Operations Manager
Rejuv Salon & Spa Limited
01.2022 - Current
- Create policies and procedures designed to enhance the performance of team members.
- Address and resolve any complaints that clients or employees may have.
- Ensure that the day-to-day operation of the salon is seamless and efficient in keeping with outlined KPIs.
- Provided recommendations to Directors for improving customer service and internal processes.
Member Service Representative
Canopy Insurance Limited
01.2019 - 01.2022
- Document all inquiries and maintain accurate membership records.
- Investigate and resolve/escalate membership payment issues.
- Liaise with Brokers and Human Resources Department to ensure that all queries, concerns, complaints regarding member enrollments are resolved within 2 days after receipt.
- Investigate and resolve/escalate membership payment issues.
Loan Officer
A&N Loan Hub Limited
01.2018 - 01.2020
- Evaluate credit worthiness investigate and resolve/escalate membership payment issues.
- Interview applicants to determine financial eligibility and feasibility of granting loans.
Procurement Officer
Signs Jamaica Ltd
01.2015 - 01.2017
- Conducted market analysis to secure cost-effective purchasing solutions for goods and services.
- Managed logistics and documentation for the clearance and delivery of local and international shipments.
- Reviewed technical specifications for materials and equipment needed for project completion.
- Prepared purchase orders, maintained inventory records, and ensured adequate stock levels.
- Processed and issued payments for goods and services, ensuring accuracy and timeliness.
Administrative Assistant
National Water Commission
01.2013 - 01.2015
- Performed administrative tasks and reviewed daily travel reports from Field Officers.
- Responded to customer inquiries, complaints, billing issues, and inspection requests.
- Prepared monthly service order reports for departmental review.
- Resolved customer conflicts and provided effective solutions.
- Managed payroll processing for Field Operations staff.
Education
Associate Degree - Business Administration and Entrepreneurial skills
Excelsior Community College
01.2022
High School Diploma - undefined
Seaforth High School
01.2010
Skills
- Customer Service
- Team Oriented
- Communication
- Detail-Oriented
- Excellent Oral and Written Skills
- Microsoft Office Suite
- Organizational Skills
Timeline
Operations Manager
Rejuv Salon & Spa Limited
01.2022 - Current
Member Service Representative
Canopy Insurance Limited
01.2019 - 01.2022
Loan Officer
A&N Loan Hub Limited
01.2018 - 01.2020
Procurement Officer
Signs Jamaica Ltd
01.2015 - 01.2017
Administrative Assistant
National Water Commission
01.2013 - 01.2015
High School Diploma - undefined
Seaforth High School
Associate Degree - Business Administration and Entrepreneurial skills
Excelsior Community College