CHINNISA ELVY
Kingston
Summary
Data and Business Intelligence Analyst at TripleTen with hands-on experience using Python, SQL, Tableau, Power BI, Excel, and Google Sheets to analyze data, uncover trends, and support data-driven decisions. Background in logistics, supply chain operations, and customer-focused analytics with experience transforming raw data into clear insights for operational and business improvement.
Overview
6
6
years of professional experience
Work History
Admissions Advisor & Technical Support
TripleTen
11.2024 - 10.2025
- Used HubSpot and Google Sheets to track leads, student progress, and support activity, ensuring accurate data for reporting.
- Resolved admissions and platform-related issues by identifying recurring technical problems and improving response efficiency.
- Created and maintained documentation and FAQs to reduce repeat inquiries and improve self-service resolution.
- Remote
Sales & Customer Support Specialist
Centerfield Jamaica / Sutherland Global
10.2019 - 01.2024
- Delivered frontline sales and technical support while maintaining accurate customer and performance data.
- Used customer feedback and issue patterns to improve resolution strategies and reduce repeat contacts.
- Consistently met or exceeded performance targets in high-volume environments.
Team Leader – Customer Service & Technical Support
Ibex Global
02.2021 - 12.2022
- Managed a team of 15+ agents while monitoring performance metrics and service quality.
- Analyzed support trends and escalations to improve workflows, resolution times, and overall efficiency.
- Ranked among the top 5% of agents based on performance and service quality metrics.
Education
Business Intelligence Analyst Program -
TripleTen
12.2025
Associate Degree - Logistics & Supply Chain Management
University of the Commonwealth Caribbean (UCC)
01.2020
Skills
- Python
- SQL
- Tableau
- Power BI
- Excel
- Google Sheets
- HubSpot
Timeline
Admissions Advisor & Technical Support
TripleTen
11.2024 - 10.2025
Team Leader – Customer Service & Technical Support
Ibex Global
02.2021 - 12.2022
Sales & Customer Support Specialist
Centerfield Jamaica / Sutherland Global
10.2019 - 01.2024
Associate Degree - Logistics & Supply Chain Management
University of the Commonwealth Caribbean (UCC)
Business Intelligence Analyst Program -
TripleTen