Chinnisa Elvy
Kingston
Summary
Proven Sales Agent with a track record of exceeding sales targets and expanding client bases, notably at IBEX Global. Skilled in CRM software and adept at contract negotiation, I excel in building strong client relationships and leveraging consultative selling to boost revenue. Achieved a significant increase in sales through strategic pipeline management and effective team training.
Overview
5
5
years of professional experience
Work History
Sales Agent
Credit Clerk
01.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Agent
Centerfield
01.2023 - 01.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Agent
IBEX Global
02.2021 - 12.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted sales by implementing effective training programs for new and existing employees.
Customer Service Representative
Sutherland Global
10.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Logistics And Supply Chain Management
University of The Commonwealth Caribbean
Kingston, Jamaica07-2020
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- CRM Software Usage
- Cross-selling techniques
- Sales software proficiency
- Consultative Selling
- Sales Pipeline Management
- Offering sales support
- Contract negotiation expertise
- Sales closing
Accomplishments
Promoted to Team Manager within 6 months and was also in the top 5% of Sales Agents in the entire company, this resulted in me being awarded as a member of IBEX's VIP list for agents.
Timeline
Sales Agent
Credit Clerk
01.2024 - Current
Sales Agent
Centerfield
01.2023 - 01.2024
Sales Agent
IBEX Global
02.2021 - 12.2022
Customer Service Representative
Sutherland Global
10.2019 - 08.2021
Associate of Science - Logistics And Supply Chain Management
University of The Commonwealth Caribbean
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