Chevonnice Turner
Summary
Highly organized Concierge with expertise in delivering exceptional customer service in luxury settings. Proficient in handling guest inquiries, managing reservations, and coordinating events. Known for problem-solving, time management, multitasking, and creating personalized experiences that boost customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Club Sandals Concierge
Sandals Dunn's River
09.2023 - Current
- Oversaw all aspects of guest check-in/out processes, effectively resolved customer inquiries/complaints, facilitated secure payment processing, and offered tailor-made concierge services. Additionally trained new team members while managing incoming calls as well as arranging transportation for local activities.
Freelancer
12.2022 - Current
- Provided knowledgeable and friendly service to enhance customer satisfaction, promptly resolved issues, and addressed inquiries via phone and email while offering accurate product/service information.
Examination Invigilator
Brown's Town High School
05.2023 - 06.2023
- Ensured efficient exam support by confirming student identification, securing examination materials, ensuring a smooth start, and supervising the distribution and collection of exam papers. Maintained a secure testing environment through strict adherence to exam protocols.
Virtual Assistant (Freelancer)
StopAHack Corporation
12.2022 - 03.2023
- Conducted candidate interviews and evaluations, maintained accurate applicant records, and supported additional tasks as directed by the Talent Acquisition Manager or HR Director.
Guest Services Agent & Dept. Admin.
Royalton White Sands & Blue Waters
12.2021 - 10.2022
- Provided excellent customer service by welcoming and assisting guests, facilitating room access, offering guidance on facilities, addressing complaints, processing payments.
Pharmacist Assistant & Cashier
New Discovery Pharmacy
11.2021 - 12.2021
- Assisted with prescription preparation and filling, handled patient inquiries, and facilitated discussions on key drug-related details to ensure accurate and safe medication administration.
Pharmacist Assistant & Cashier
Trelawny Pharmacy & Book Supplies
01.2021 - 11.2021
- Assisted with prescription preparation and filling, handled patient inquiries, and facilitated discussions on key drug-related details to ensure accurate and safe medication administration.
Guest Services Agent
Holiday Inn Resort Montego Bay
05.2018 - 03.2020
- Efficiently facilitated guest bookings, processed payments, and conducted employee training while providing prompt customer service across various channels.
Customer Service Agent
Alliance One Montego Bay
03.2018 - 05.2018
- Managed client payments, organized personalized travel arrangements, suggested additional services, resolved customer complaints, researched airfare and hotel availability, and provided detailed information on travel-related inquiries.
Clerical Assistant
Aabuthnott Gallimore High School
07.2017 - 10.2017
- Provided valuable administrative support to staff by assisting with document filing and record maintenance, guaranteeing accurate report card completion, and proficiently organizing paper documents.
Education
University of West Indies (Open Campus)
04.2020
Brown's Town Community College
01.2017
St. Hilda's Diocesan High School
01.2016
Skills
- Customer Service Skills
- Time Management Skills
- Attention to Detail
- Communication Skills
- Self-Motivation Skills
- Interpersonal Skills
- Leadership Skills
- Teamwork
- Adaptability
- Organization
Certification
Supervisory Management
Awards
- Most Improved Employee of the Year 2018
- Most Improved Employee of the Month August 2022
References
References available upon request.
Timeline
Club Sandals Concierge
Sandals Dunn's River
09.2023 - Current
Examination Invigilator
Brown's Town High School
05.2023 - 06.2023
Freelancer
12.2022 - Current
Virtual Assistant (Freelancer)
StopAHack Corporation
12.2022 - 03.2023
Guest Services Agent & Dept. Admin.
Royalton White Sands & Blue Waters
12.2021 - 10.2022
Pharmacist Assistant & Cashier
New Discovery Pharmacy
11.2021 - 12.2021
Pharmacist Assistant & Cashier
Trelawny Pharmacy & Book Supplies
01.2021 - 11.2021
Guest Services Agent
Holiday Inn Resort Montego Bay
05.2018 - 03.2020
Customer Service Agent
Alliance One Montego Bay
03.2018 - 05.2018
Clerical Assistant
Aabuthnott Gallimore High School
07.2017 - 10.2017
University of West Indies (Open Campus)
Brown's Town Community College
St. Hilda's Diocesan High School
Supervisory Management
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