Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Chevonne Afflick

Spanish Town

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Ambitious records clerk with seven years of experience responding to customer inquiries with courtesy and professionalism. Highly skilled at accepting high volume of inquiries, researching information, and explaining details. Cheerful to create friendly environment and forward-thinking to allow callers to complete inquiries in single call to minimize callbacks. Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers. Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software. Helpful and enthusiastic Member Services Representative skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings. Well-organized and knowledgeable customer service representative, able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
years of professional experience

Work History

Sutherland Global

Debt Collector
2023.09 - Current (9 months)

Job overview

  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Achieved performance goals on consistent basis.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Documented customer payment interactions and account statuses for future reference.

Ibex Global

Customer Service Representative
2021.11 - Current (2 years & 7 months)

Job overview

  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Engaged members in conversation to offer products and services to meet needs and goals
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery
  • Placed outbound calls to existing members to provide additional consultation on products and services
  • Processed customer product orders in collaboration with third-party fulfillment vendor
  • Conducted follow-up calls at customer locations
  • Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
  • Addressed customer concerns and complaints and resolved issues promptly
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Communicated new and relevant information to customers and followed up on promises
  • Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences.

Ministry Of National Security

Records Clerk
2015.03 - 2021.04 (6 years & 1 month)

Job overview

  • Performed job-related clerical tasks such as photocopying, faxing, mailing, and appointment scheduling
  • Retrieved requested files to deliver to appropriate personnel
  • Implemented and created records retention procedures, including accessibility, indexing, and storage
  • Operated desktop computer to enter data, retrieve correspondence, and create reports.

Education

SCHOOL Of Excellence Kingston, Jamaica

Diploma from Practical Nursing Level 1& 2
09.2018

University Overview

English Language Grade (3) Office Administration Grade (2)

Skills

  • Problem resolution
  • Customer service
  • Call center procedures
  • Refunds processing
  • Team development
  • Conflict resolution
  • Product education
  • Account updating
  • Product knowledge
  • Organization
  • Analytical thinking
  • Research
  • Computer operations
  • Filing system organization
  • Phone answering
  • Document analysis
  • File retrieval
  • Classify information
  • Organize files
  • Patience and Persistence
  • Goal-oriented mindset
  • Stress Tolerance
  • Assertiveness
  • Account Management
  • Payment Acceptance
  • Persuasion techniques
  • Relationship Building
  • Financial Documentation
  • Attention to Detail
  • Updating Customer Accounts
  • Clear Communication
  • Organizational Skills
  • Payment Scheduling
  • Documentation and Recordkeeping
  • Conflict Resolution
  • Pleasant Telephone Demeanor
  • Fair Debt Collections Practices

Timeline

Debt Collector
Sutherland Global
2023.09 - Current (9 months)
Customer Service Representative
Ibex Global
2021.11 - Current (2 years & 7 months)
Records Clerk
Ministry Of National Security
2015.03 - 2021.04 (6 years & 1 month)
SCHOOL Of Excellence
Diploma from Practical Nursing Level 1& 2
Chevonne Afflick