Chevaun Henry
345 St Agnes Way, Green Acres, Spanish Town, St. Catherine,14
Summary
Reliable and hardworking professional with over three years of experience in fast-paced environments, including manufacturing, production, and customer service roles. Known for strong attention to detail, excellent teamwork, and the ability to follow procedures accurately. Skilled in operating machinery, handling products safely, and using computer applications such as Microsoft Word and Excel. Demonstrates strong communication, time management, and problem-solving skills. Committed to maintaining high standards of integrity, safety, and efficiency in every task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iterum Connections
Kingston, Jamaica
09.2024 - Current
- Resolved customer inquiries and issues promptly, enhancing overall service satisfaction.
- Maintained accurate customer records in database for efficient access by staff.
- Educated customers on product features and benefits to improve understanding.
- Handled customer complaints with professionalism and empathy to ensure resolution.
- Trained and mentored new staff on procedures and best practices for operational efficiency.
- Monitored employee productivity to deliver constructive feedback and coaching.
Frontend Associate
Walmart
05.2024 - 08.2024
- Assisted in checking out customers in self- checkout.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with 99% accuracy.
- Improved customer satisfaction by 5% during the four months.
Cashier
Circle K Gas Station
05.2024 - 08.2024
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Managed approximately 50 customers per day with various tasks.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
MACHINE OPERATOR
GRACE FOODS PROCESSORS (CANNING)
09.2015 - 08.2024
- Trained machine operator with responsibilities including ensuring that all food safety and quality parameters are met
- Assist with continual improvement in the efficiency of the various production lines
- Assist with stock count activities
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Improved line efficiency from 83% to 95% over the years.
Resort Crew Member
MEADOWBROOK RESORT
05.2023 - 09.2023
- Conducted various maintenance work around the resort
- Housekeeping duties
- Addressed guest needs, questions, or concerns to create optimum experience.
- Operated counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
Deli Worker
Maurer's Market
05.2023 - 09.2023
- Serving customers various foods such as meat and cheese
- Cleaning and sanitizing the deli after closing hours
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Managed approximately over 30 incoming online , and over the counter orders per day from customers
Education
Bachelor of Science - Computer Science
UNIVERSITY OF TECHNOLOGY
Kingston08-2024
Associate in Natural Sciences -
Jamaica College
Kingston, Jamaica06-2014
Skills
- Inventory Management
- Technical Support
- Database Management
- Account updating
- Customer Service
- Data Entry
- Microsoft Office Suite
- Help desk support
- Network troubleshooting
- Cash handling expertise
- Point-of-sale system
- Multitasking and organization
- Problem solving
Certification
Google IT Technical Support(pending)
Timeline
Customer Service Representative
Iterum Connections
09.2024 - Current
Frontend Associate
Walmart
05.2024 - 08.2024
Cashier
Circle K Gas Station
05.2024 - 08.2024
Resort Crew Member
MEADOWBROOK RESORT
05.2023 - 09.2023
Deli Worker
Maurer's Market
05.2023 - 09.2023
MACHINE OPERATOR
GRACE FOODS PROCESSORS (CANNING)
09.2015 - 08.2024
Bachelor of Science - Computer Science
UNIVERSITY OF TECHNOLOGY
Associate in Natural Sciences -
Jamaica College
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