Summary
Overview
Work History
Education
Skills
Languages
Professional Statement
References
Timeline
Generic

Chelsea Simpson

St Elizabeth

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE REP

09.2023 - 03.2024
  • Handle Tier 1 and Tier 2 calls and chat Inbound and outbound
  • Emails, ticketing, Calls, and content Moderation.

Content Moderator

Upwork
05.2023 - 01.2024
  • Screen all content publish by users
  • Quickly evaluate whether content violates community guidelines
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Edited and reviewed content for grammar, spelling and punctuation.

Trainer

Princess cruise line
09.2022 - 05.2023
  • Assessed student performance and diversified approaches to meet individual student needs
  • Assigned classwork and homework to enhance student understanding and study habits
  • Prepared engaging lectures to help students explore foundational and advanced topics.
  • Helped students explore concepts with engaging, learning-focused activities.

CUSTOMER SERVICE CHAT REPRESENTATIVE

Sutherland Global
01.2022 - 03.2022
  • Operated computerized control systems, maintaining precision in production processes
  • Monitored and adjusted speed, temperature and pressure to achieve consistent and high-quality results
  • Made informed decisions under stressful circumstances
  • Met and exceeded daily service quality and performance goals.

SALES ASSOCIATE

Influx
01.2019 - 01.2021
  • Embodied company mission and values through honesty, integrity and high-quality performance
  • Supported cashiers and customers to locate products, confirm prices and replenish stock
  • Processed customer orders quickly to prevent long queues
  • Recommended products to match customer budget and preferences
  • Explained current sales, promotions and other brand initiatives to gain customer loyalty
  • Built repeat customer base through excellent service.

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE

Starz Academy
05.2019 - 12.2019
  • Determined charges for services requested, collected payments and arranged for billing
  • Followed escalation procedures to facilitate resolution for complex support issues.

Education

BACHELOR - Major in customer related expert.

Bethlehem Moravian college
01.2024

LEVEL 2 CERTIFICATE IN DATA APP - undefined

B.B coke high
01.2019

LEVEL 2 CERTIFICATE IN CITY & GUILD - undefined

B.B coke high
01.2019

Skills

  • Content Moderation
  • Control Systems
  • Communications
  • Customer Relationship Management
  • Microsoft Word
  • Data Entry
  • Operations
  • Customer Service
  • Escalation Procedures
  • Service Quality
  • Customer Success
  • Multitask

Languages

English

Professional Statement

I have over 4 years experience in the customer service representative. I am an experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. I excel in both team environments and alone. My area of expertise are : I possess excellent communication , listen attentively, multi tasking, solve problems quickly and efficiently, fully committed to following company procedures and typing skills.

References

  • DWAYNE SCARLETT, TEACHER, (876) 802 - 6293
  • CHELSEA SIMPSON, CUSTOMER SERVICE REP, JUNCTION, ELIZABETH, Junction, Jamaica, +18764752925, simpsonchelsea5808@gmail.com

Timeline

CUSTOMER SERVICE REP

09.2023 - 03.2024

Content Moderator

Upwork
05.2023 - 01.2024

Trainer

Princess cruise line
09.2022 - 05.2023

CUSTOMER SERVICE CHAT REPRESENTATIVE

Sutherland Global
01.2022 - 03.2022

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE

Starz Academy
05.2019 - 12.2019

SALES ASSOCIATE

Influx
01.2019 - 01.2021

BACHELOR - Major in customer related expert.

Bethlehem Moravian college

LEVEL 2 CERTIFICATE IN DATA APP - undefined

B.B coke high

LEVEL 2 CERTIFICATE IN CITY & GUILD - undefined

B.B coke high

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