Cheavine Green
Discovery Bay P.O St.Ann,06
Summary
Professional with experience in customer service and patient care, adept at managing incoming calls and addressing inquiries efficiently. Demonstrated ability to maintain a welcoming environment for clients while ensuring their needs are met promptly. Skilled in monitoring vital signs and assisting patients with daily activities, contributing to overall patient satisfaction and care quality. Proven track record of maintaining accurate records and adhering to established protocols in healthcare settings.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist
Grand Bahia Principe Hotel
Jamaica
08.2025 - 09.2025
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Certified Nursing Assistant
A Gentle touch of care
Jamaica
02.2021 - 08.2025
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Cleaned and sanitized patient rooms according to established protocols.
Waitress
Chrystal lounge
British virgin island
10.2019 - 10.2020
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery, contributing to seamless service and customer satisfaction.
- Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere for guests.
Education
City And Guilds - Front Desk Clerk And Customer Service
Distinction College
Jamaica 05.2025 - 06.2026
NCTVET - Nursing Practice
A.G.T.C Trading Institution
Jamaica 09.2022 - 07.2023
Skills
- Incoming call handling
- Customer greeting
- Client communication
- Inquiry response
- Patient care assistance
- Vital signs monitoring
- Meal assistance
- Order management
- Team collaboration
- Time management
Leadership qualities
Accomplishments
- Parent teacher association president
Timeline
Front Desk Receptionist
Grand Bahia Principe Hotel
08.2025 - 09.2025
City And Guilds - Front Desk Clerk And Customer Service
Distinction College
05.2025 - 06.2026
NCTVET - Nursing Practice
A.G.T.C Trading Institution
09.2022 - 07.2023
Certified Nursing Assistant
A Gentle touch of care
02.2021 - 08.2025
Waitress
Chrystal lounge
10.2019 - 10.2020