Chawayne Chambers
Kingston,Jamaica
Summary
Highly certified and technically proficient professional with a proven track record of delivering exceptional service in fast-paced environments. Detail-oriented team player with strong organizational skills and a reputation for effective communication and seamless collaboration. Adept at managing complex technical issues, optimizing processes, and driving continuous improvement. Known for prioritizing tasks efficiently, solving problems with precision, and maintaining high standards under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Solution Advocate(Billing and Technical)
Optimum Altice Jamaica
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with cross-functional teams to improve product knowledge and service quality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Contract Orthodontic Assistant and Receptionist
Innovative Dental Care
07.2024 - 02.2025
- Streamlined office operations by maintaining organized patient files, records, and documents for easy access and retrieval.
- Effectively communicated complex treatment plans to patients and parents, ensuring a thorough understanding of the benefits, risks, and potential alternatives available to help them make informed decisions about their care.
- Improved patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
- Contributed to successful treatment outcomes by providing attentive chairside support during orthodontic procedures as needed.
- Provided compassionate support to anxious patients throughout their orthodontic journey, helping them feel comfortable during appointments and informed about their treatment progress.
Insurance Qualifier
Calls Experts-Insurance Supermarket
12.2022 - 06.2023
- Interviewed upwards of 50 prospective clients,over web phone, to discuss any existing coverage and obtain data about financial resources and physical condition of person or property to advise about possible coverage available with Insurance Supermarket.
- Used sales tactics and client relationship building techniques to convince qualified clients to purchase life insurance with us and in so doing, reached monthly, quarterly and annual sales targets.
- Provided quotes and promoted products for personal insurance.
- Cross-sold insurance products to existing clients.
- Conducted remote interviews and data collection using web-based tools.
- Provided technical assistance and product recommendations based on client needs.
- Demonstrated strong documentation and CRM skills in a remote support environment.
Orthodontic Assistant
Islandsmiles Orthodontics
10.2019 - 11.2022
- Explained treatment procedures and instructed patients on home care guidelines.
- Provided excellent patient care by addressing concerns, answering questions, and offering support throughout treatment.
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Continuously expanded knowledge in the field through professional development courses and workshops, staying up-to-date with industry advancements.
- Upheld strict privacy protocols when handling sensitive patient information as per HIPAA regulations.
- Demonstrated proficient x-ray skills, capturing quality images while adhering to strict radiation safety guidelines for both patients and staff members alike.
- Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
- Maintained detailed records and ensured compliance with privacy and documentation standards.
- Provided technical support for medical equipment and software systems.
- Trained new staff and collaborated with interdisciplinary teams to improve operational efficiency.
Ophthalmic Medical and Surgical Assistant
Ophthalmic Management Services
07.2016 - 07.2018
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Assisted physicians in the development of customized treatment plans, ensuring optimal patient outcomes.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Provided mentorship to new Surgical Assistants in order to maintain high levels of competency within the team.
- Streamlined communication between surgeons and nurses to promote teamwork and efficient operations.
- Ensured patient safety by maintaining a sterile environment while setting up for and during.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Processed requests for patient medical records and patient information.
Education
High School Diploma -
Calabar High School
06-2011
Diploma - Phlebotomy
Global Institute of Certified Specialists
02-2013
Certificate - Orthodontic Assisting Levels 1 And 2
Trapezio Academy
04.2020
Diploma - Ophthalmic Assisting
JCAHPO
06.2017
Skills
- Remote Troubleshooting/Technical Support
- Data-driven decision making
- Proficient in Microsoft Office Suite
- Documentation expertise
- Customer Relationship Management
- Cybersecurity & Incident Response
- Six Sigma Process Optimization
- Analytical problem-solving
Certification
Cybersecurity & Risk Management
- Certified in Cybersecurity (CC): Core Security Principles & Risk Management
- Certified in Cybersecurity (CC): Incident Response
- Certified in Cybersecurity (CC): Networking & Security Infrastructure
- Certified in Cybersecurity (CC): Present Threats & Network Security Controls
- Certified in Cybersecurity (CC): Security Best Practices & Security Awareness
- CompTIA CASP+: Assessing & Managing Risk
- CompTIA Cybersecurity Analyst+: Network Security Concepts
- CompTIA SecurityX: Security Controls
- CompTIA SecurityX: Security Risk Management
- Security Risks: Planning for Security Risk Management
- Certified Information Systems Auditor (CISA) 2019: IT Management Frameworks
- CompTIA Linux+: Authentication & Authorization
- CompTIA Linux+: Managing SELinux
- CompTIA Linux+: Securing Linux
- CompTIA Linux+: Security Threats & Cryptography
- Release, Service Level, and Availability Management
- Process Enhancements: System Governance & Standardization
- Process Enhancements: System Life Cycle Process & Models Management
- Process Enhancements: Technical Planning & Risk Management
- Process Enhancements: Enterprise Data Platform & Systems Engineering
- Systems Engineering Culture: Continuous Improvement & Emerging Trends
- Vendor Management for Technology Professionals
- Six Sigma Black Belt: Data Collection
- Six Sigma Black Belt: Determining Process Performance and Capability
- Six Sigma Black Belt: Leadership and Change Management
- Six Sigma Black Belt: Lean Methodologies and Strategic Execution
- Six Sigma Black Belt: Process Capability
- Six Sigma Black Belt: Process Flow Metrics and Analysis Tools
- Six Sigma Black Belt: Process Management and Measures
- Six Sigma Black Belt: Statistical Process Control
- Six Sigma Control Tools and Documentation
- Six Sigma Process Documentation and Analysis
- Process Enhancements: Supplier & Contract Management
- Inventory Management: Aligning Inventory with Production and Demand
- Optimizing Operations Using Demand Forecasting and Capacity Management
- Supply Chain Management Basics: Cutting Costs and Optimizing Delivery
- Leadership Transitions: Becoming a Frontline Manager
- Leadership Transitions: Moving into Middle Management
- Leadership Transitions: Moving into Senior Leadership
- Senior Professional in Human Resources: Talent Planning
- The Service Value Chain and General Management Practices
- Building Customer Relationships in a Virtual Environment
- The Art and Science of Communication
- Data Compliance Issues & Strategies
- Essentials of Business Process Automation for Digital Transformation
- Trapezio Orthodontic Assisting Level 1 and 2
References
*Dr.Hans Almanzar, DDS-(Dentist at St.Pius X Dental Clinic)
Tel:1-772-878-5000 E-mail: info@stluciedentist.com
*Ms.Priscilla Elvy(Operations Supervisor-Optimum Altice Jamaica)
Email:pricella.elvy@optimum.com
Timeline
Customer Solution Advocate(Billing and Technical)
Optimum Altice Jamaica
02.2025 - Current
Contract Orthodontic Assistant and Receptionist
Innovative Dental Care
07.2024 - 02.2025
Insurance Qualifier
Calls Experts-Insurance Supermarket
12.2022 - 06.2023
Orthodontic Assistant
Islandsmiles Orthodontics
10.2019 - 11.2022
Ophthalmic Medical and Surgical Assistant
Ophthalmic Management Services
07.2016 - 07.2018
Certificate - Orthodontic Assisting Levels 1 And 2
Trapezio Academy
Diploma - Ophthalmic Assisting
JCAHPO
High School Diploma -
Calabar High School
Diploma - Phlebotomy
Global Institute of Certified Specialists