Chawanie Royal
Server
Falmouth,Trelawny
Summary
Experienced food and beverage server with 4+ years in the restaurant industry. Possesses an upbeat personality, exceptional customer service skills, strong time management abilities, and basic first aid knowledge. Driven to secure employment and contribute to a team that delivers world-class service while engaging with clients and customers. Goal is to continually enhance skills, experience, and knowledge for the growth and success of the organization.
Overview
7
7
years of professional experience
Work History
In-Room Dining Server
Royalton White Sands (Hideaway at Royalton) & Blue Waters Montego Bay
- Serving food and beverages in a timely manner
- Positive people skills and keeping guest happy
- Providing prompt quality service to all patrons within the restaurant
- Assisted guest in making proper food and wine pairings, maintaining knowledge on menu items, specials, garnishes, ingredients, dietary restrictions and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales (up-sell)
- Providing exceptional service from the heart
In Room Dining Waitress
Hilton Rose Hall Resort and Spa
06.2023 - Current
- Developed a comprehensive understanding of alcoholic and nonalcoholic beverages through extensive training and hands on experience
- Demonstrating expertise in excellent customer service
- Maintained cleanliness throughout food and beverage areas and tray preparation
- Served food in a non-restaurant environment
- Checked tray content for completeness and accuracy
- Ensured that individual food deliveries correctly met order details, deadlines and dietary requirements
- Ensured food was prepared and served accurately
- Achieved most disciplined, most helpful, and attention to guest needs certificate
Room Service Telephone Operator
Excellence Oyster Bay Jamaica
05.2018 - 11.2021
- Answering the telephone in a prompt and respectful manner, greeting guest, taking orders, explain, recommend and offer any food or beverage item from the menu
- Ability to work and communicate independently throughout the use of multitasking and attention to detail
- Used suggestive techniques when introducing promotional menu items, specials and wines
- Liaising with kitchen and service staff to ensure correct preparation method and prompt food delivery, follow up with guest for complete food and service satisfaction
- Preparation and submission of miscellaneous in the point of sale system
Education
NVQ-J Diploma - Food & Beverage Maître, D-Level 3
Northwest TVET Institute Falmouth Campus
Thorpe Street Falmouth Trelawny 01.2016 - 1 2017
High School - Business Administration And Management
St James High School
Montego Bay, St James 01.2009 - 1 2014
Primary School - undefined
Garlands Primary & Junior High School
01.2006 - 1 2009
Skills
In-room Dining Server
Dining Room Server
Operate in a culturally diverse Workplace
Working with Colleagues and Customers
Food & Beverage Service
Team Building Skills
Leadership Skills
Ability to multitask
Customer Service Skills
Order taking and Cash Handling skills
Computer Literate
Organizing and Planning
Control and order stock
Conflict Resolution
Timeline
In Room Dining Waitress
Hilton Rose Hall Resort and Spa
06.2023 - Current
Room Service Telephone Operator
Excellence Oyster Bay Jamaica
05.2018 - 11.2021
NVQ-J Diploma - Food & Beverage Maître, D-Level 3
Northwest TVET Institute Falmouth Campus
01.2016 - 1 2017
High School - Business Administration And Management
St James High School
01.2009 - 1 2014
Primary School - undefined
Garlands Primary & Junior High School
01.2006 - 1 2009
In-Room Dining Server
Royalton White Sands (Hideaway at Royalton) & Blue Waters Montego Bay