Chawanie Royal
Server
Falmouth,Trelawny
Summary
Experienced food and beverage server with 4+ years in the restaurant industry. Possesses an upbeat personality, exceptional customer service skills, strong time management abilities, and basic first aid knowledge. Driven to secure employment and contribute to a team that delivers world-class service while engaging with clients and customers. Goal is to continually enhance skills, experience, and knowledge for the growth and success of the organization.
Overview
7
7
years of professional experience
Work History
In-Room Dining Server
Royalton White Sands (Hideaway at Royalton) & Blue Waters Montego Bay
- Serving food and beverages in a timely manner
- Positive people skills and keeping guest happy
- Providing prompt quality service to all patrons within the restaurant
- Assisted guest in making proper food and wine pairings, maintaining knowledge on menu items, specials, garnishes, ingredients, dietary restrictions and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales (up-sell)
- Providing exceptional service from the heart
In Room Dining Waitress
Hilton Rose Hall Resort and Spa
06.2023 - Current
- Developed a comprehensive understanding of alcoholic and nonalcoholic beverages through extensive training and hands on experience
- Demonstrating expertise in excellent customer service
- Maintained cleanliness throughout food and beverage areas and tray preparation
- Served food in a non-restaurant environment
- Checked tray content for completeness and accuracy
- Ensured that individual food deliveries correctly met order details, deadlines and dietary requirements
- Ensured food was prepared and served accurately
- Achieved most disciplined, most helpful, and attention to guest needs certificate
Room Service Telephone Operator
Excellence Oyster Bay Jamaica
05.2018 - 11.2021
- Answering the telephone in a prompt and respectful manner, greeting guest, taking orders, explain, recommend and offer any food or beverage item from the menu
- Ability to work and communicate independently throughout the use of multitasking and attention to detail
- Used suggestive techniques when introducing promotional menu items, specials and wines
- Liaising with kitchen and service staff to ensure correct preparation method and prompt food delivery, follow up with guest for complete food and service satisfaction
- Preparation and submission of miscellaneous in the point of sale system
Education
NVQ-J Diploma - Food & Beverage Maître, D-Level 3
Northwest TVET Institute Falmouth Campus
Thorpe Street Falmouth Trelawny 01.2016 - 1 2017
High School - Business Administration And Management
St James High School
Montego Bay, St James 01.2009 - 1 2014
Primary School - undefined
Garlands Primary & Junior High School
01.2006 - 1 2009
Skills
In-room Dining Server
Timeline
In Room Dining Waitress
Hilton Rose Hall Resort and Spa
06.2023 - Current
Room Service Telephone Operator
Excellence Oyster Bay Jamaica
05.2018 - 11.2021
NVQ-J Diploma - Food & Beverage Maître, D-Level 3
Northwest TVET Institute Falmouth Campus
01.2016 - 1 2017
High School - Business Administration And Management
St James High School
01.2009 - 1 2014
Primary School - undefined
Garlands Primary & Junior High School
01.2006 - 1 2009
In-Room Dining Server
Royalton White Sands (Hideaway at Royalton) & Blue Waters Montego Bay
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