Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Branch Manager & Visa Processing Specialist
Canadian Connection Immigration
11.2019 - 01.2025
Supervised daily office operations, ensuring compliance with immigration laws and company standards
Managed office finances, including budgeting, expense tracking, and financial reporting to ensure operational efficiency.
Oversaw record-keeping systems to ensure accurate documentation of client cases and financial transactions.
Guided clients through the visa application process, reviewing documentation for accuracy and completeness
Coordinated with immigration officials to track application statuses and resolve escalated issues
Monitored client satisfaction levels, implementing strategies to improve delivery service and exceed expectations
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Maintained friendly and professional customer interactions.
Administrative Assistant & Social Media Manager
Le Creatif Studio
01.2014 - 01.2020
Delivered comprehensive administrative and operational support to ensure smooth daily operations.
Conducted market research to identify emerging trends and consumer preferences, providing actionable insights for product development.
Created and managed engaging social media content, ensuring brand consistency and maximizing audience engagement across platforms.
Oversaw client orders, vendor coordination, and inventory management, optimizing operational efficiency and meeting tight deadlines.
Assisted in planning and executing promotional campaigns, increasing customer engagement and driving sales growth.
Education
C.S.E.C. - Passes: 9 subjects
The Queen’s School
01-2012
Skills
Strong organizational and administrative skills
Excellent communication and interpersonal abilities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Adaptable and quick to learn new processes
Detail-oriented with a focus on accuracy and efficiency
Timeline
Branch Manager & Visa Processing Specialist
Canadian Connection Immigration
11.2019 - 01.2025
Administrative Assistant & Social Media Manager
Le Creatif Studio
01.2014 - 01.2020
C.S.E.C. - Passes: 9 subjects
The Queen’s School
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