Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Charmani Anya Guy Sutherland

Kingston

Summary

Dynamic Client Service Representative with proven expertise in database management and customer relationship management at Andrews Memorial Hospital. Adept at enhancing client experiences through effective billing procedures and technical troubleshooting. Committed to delivering exceptional service, ensuring seamless client registration, and driving customer satisfaction.

Overview

12
12
years of professional experience

Work History

Client Service Representative

Andrews Memorial Hospital ( US Medical)
St Andrew
12.2023 - Current
  • Add clients personal information to database
  • Bill customers for vaccine and medical
  • register clients to system so they can be processed by doctors.
  • Register clients for their US Medical
  • Print vaccination worksheet for clients to use overseas

Customer Care Agent

Digicel Jamaica
Kingston
03.2019 - 09.2020
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Identified customer needs and provided appropriate solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Reservations Specialist

Itel BPO (Hilton hotel)
Kingston
11.2017 - 12.2018
  • Company Overview: (Hilton Hotel account)
  • Soft sales, upselling rooms, make changes to guests' reservations upon request

Reconnecting Sales Agent

VXI Jamaica Ltd
St Andrew
05.2017 - 11.2017
  • Company Overview: (Directv Account)
  • Assisted customers with reconnecting services, upselling, assisting customers with technical
  • Try to get customers who have disconnected from the company to reconnect service

Customs Clerk

Jamaica Defence Force
06.2015 - 08.2016
  • Process paperwork for goods that will go through customs, and ensure goods meet regulatory requirements
  • Answer questions about requirements and regulations for shipping goods For the soldiers

Records Clerk

National land Agency
11.2012 - 11.2012
  • Verifying documents, preparing files for archiving or exchange, maintaining a records inventory process

Education

School leaving certificate -

Vauxhall High School
Kingston, 2
07.2013

Vaz Preparatory School
Kingston 2
07.2008

Dor’s Quick learn Basic School
Kingston, 2
07.2002

Skills

  • Database management
  • Billing procedures
  • Client registration
  • Technical troubleshooting
  • Data entry
  • Customer relationship management

References

  • Cherene Fray, cherene.fray@digicelgroup.com, 876-619-5000, Team Lead, Digicel Jamaica
  • Denise Minott, denise minott38@gmail.com, 876-582-9591, CEO, Steep International

Accomplishments

  • Certificate of Recognition for Committed Service, 2025
  • Award of Recognition 2024

Timeline

Client Service Representative

Andrews Memorial Hospital ( US Medical)
12.2023 - Current

Customer Care Agent

Digicel Jamaica
03.2019 - 09.2020

Reservations Specialist

Itel BPO (Hilton hotel)
11.2017 - 12.2018

Reconnecting Sales Agent

VXI Jamaica Ltd
05.2017 - 11.2017

Customs Clerk

Jamaica Defence Force
06.2015 - 08.2016

Records Clerk

National land Agency
11.2012 - 11.2012

School leaving certificate -

Vauxhall High School

Vaz Preparatory School

Dor’s Quick learn Basic School

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Charmani Anya Guy Sutherland