CHARMAINE NOAD
Kingston
Summary
Experienced administrative professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring utmost customer satisfaction and loyalty. Effective team collaborator, adept at adapting to changing needs and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
LEGAL ASSISTANT/OFFICE ADMINISTRATOR
Debra E McDonald Attorneys-At-Law
03.2022 - Current
- Streamline administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Drafting legal documents and applications.
- Ensured the timely filing of legal documents with courts and administrative bodies, contributing to a 100% compliance rate with filing deadlines and court.
- Write reports on case files when needed.
- Ensures retention schedules for legal documents/files relating to land sub-divisions and housing developments are strictly adhered to and files are stored securely and easily retrievable.
- Liaises with National Land Agency and other Departments as required when conducting searches for land titles and ensures documents received are checked for accuracy.
- Serves as liaison with other GOJ entities including LAMP, Local Authorities and LA.
- Conducts research into legislation and other sources of law as directed.
HUMAN RESOURCE MANAGER AND ADMINISTRATIVE ASSISTANT
Whirlwind Entertainment International Limited
09.2018 - 12.2019
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Being a point of contact for a range of staff and external stakeholders
- Preparing documents for meetings and business trips
- Trained new employees
COMPANY SECRETARY
S. Anderson and Hardware Construction Company Limited
05.2015 - 06.2017
- Collaborated effectively with various departments, facilitating smooth communication and coordination of tasks
- Provided exceptional customer service to internal and external stakeholders, contributing to improvement in overall satisfaction
- Identified and implemented process improvements that increased workflow efficiency, reducing task completion times. Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Education
Bachelor of Arts - Philosophy
University of the West Indies
Certificate - Secretarial studies
Management Institute of National Development
Kingston11-2024
Skills
- Decision-making: Making logical and informed decisions regarding the organization, storage, and retrieval of records based on established protocols and guideline
- Detail-Oriented Communication: Communicating with meticulous attention to detail to prevent errors and discrepancies in written or verbal communication related to records
- Analytical Thinking: Analytical skills to evaluate and interpret data, identifying trends, patterns, or discrepancies within records
- Problem-Solving: Capable of addressing and resolving issues related to records, ensuring data accuracy and integrity
- Time Management: Efficiently prioritizes tasks and meet deadlines in a fast-paced environment
- Team Collaboration: Collaborating with other departments to ensure cross-functional coordination and consistency in record-keeping practices and build positive relationships with colleagues and key stakeholders
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Calendar management
- Legal document preparation
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
LEGAL ASSISTANT/OFFICE ADMINISTRATOR
Debra E McDonald Attorneys-At-Law
03.2022 - Current
HUMAN RESOURCE MANAGER AND ADMINISTRATIVE ASSISTANT
Whirlwind Entertainment International Limited
09.2018 - 12.2019
COMPANY SECRETARY
S. Anderson and Hardware Construction Company Limited
05.2015 - 06.2017
Bachelor of Arts - Philosophy
University of the West Indies
Certificate - Secretarial studies
Management Institute of National Development
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